topic Re: EE Perk code not in Offers & Add-ons

EE Perk code not

Lm86 — Sun, 13 Apr 2025 16:10:25 GMT

Hi,

could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!!

Re: EE Perk code not

Northerner — Sun, 13 Apr 2025 17:19:08 GMT

Hi @Lm86

Have you checked your tariff or device is not already discounted. You can only apply one discount.

Thanks

Re: EE Perk code not

Lm86 — Sun, 13 Apr 2025 17:44:26 GMT

Hi,

I was told by the guide over the phone that the code should work. I always have this issue when I go to upgrade and always need the discount applied over the phone, but of course can’t do that now. I currently have the NHS perk on my plan and trying to upgrade to the exact same plan, just a new phone is the only difference!

Re: EE Perk code not

Lesley_W — Mon, 14 Apr 2025 08:36:38 GMT

Hi @Lm86

Thanks for coming to our community.

I'm sorry you are having trouble using your code, are you getting any kind of error message?

Lesley

Re: EE Perk code not

Lm86 — Mon, 14 Apr 2025 10:50:41 GMT

Hi,

same as it always does, code not applicable. It’s said this for years on end and I’ve always had to phone in, but now that’s not an option so don’t know what to do. I’ve tried different devices too. No joy!

Re: EE Perk code not

Lesley_W — Mon, 14 Apr 2025 11:47:44 GMT

Thanks for confirming that @Lm86

Did the team over the phone make any suggestions on what to try next?

Lesley

Re: EE Perk code not

Lm86 — Mon, 14 Apr 2025 12:36:15 GMT

No, she just said “try again tomorrow” to which I said, I know it won’t work as I have this issue every year when I upgrade. She escalated the issue, but I haven’t heard anything. I’m extremely annoyed that this issue still persists year after year, it’s ridiculous

Re: EE Perk code not

Leanne_T — Mon, 14 Apr 2025 15:51:37 GMT

Hi there @Lm86

Thanks for coming back to us.

How long ago was this escalated?

Did the guide say if this was escalated to the perk team?

Thanks.

Leanne.

Re: EE Perk code not

Lm86 — Mon, 14 Apr 2025 20:40:33 GMT

Hi Leanne,

I decided to phone again. Amazingly got sorted. Very frustrating that so many customers are getting told perk codes can no longer be done over the phone, I think it just depends who you speak to. My new phone comes tomorrow.

Re: EE Perk code not

Leanne_T — Tue, 15 Apr 2025 07:34:40 GMT

Hi there @Lm86

Thanks for coming back to us.

Our Perks, Discounts & Customer Benefits, page has full details on the perk code and how you can apply this.

Leanne.

Re: EE Perk code not

Lm86 — Tue, 15 Apr 2025 08:03:41 GMT

Hi,

I’ve been using perk for years, and it’s never worked online and has always required a phone call.