topic Re: Adding Office 365 as an included extra in Offers & Add-ons

Adding Office 365 as an included extra

GHGOULD — Sat, 12 Apr 2025 19:04:21 GMT

Good Evening ,

I have changed my inclusive extra to the office 365 this evening . I received the text to activate and after troubleshooting the issues i faced activating i have found i cant do on my mobile but can do on my laptop. Thats Great,

However now im on the EE page to click activate and it takes me to the office website and thats where it all goes wrong. I get a page saying here is what you will get. I click confirm then get an error page.

I have attempted to do a live chat with office and they send me back to EE. I fear im going to be in a cycle here. Can anyone advise?

Thankyou

Re: Adding Office 365 as an included extra

Christopher_G — Sun, 13 Apr 2025 07:35:04 GMT

Hi @GHGOULD

Welcome to the community.

Could you try activating it on a different device or browser, just to see if it then works?

Chris

Re: Adding Office 365 as an included extra

GHGOULD — Sun, 13 Apr 2025 08:35:22 GMT

Hi Thankyou ,

I have tried on my phone, and my laptop. I think I am going to call for help as I'm trying everything I can think of or have seen on Google.

I have tried using safari and chrome . And Microsoft edge .

Georgia

Re: Adding Office 365 as an included extra

Christopher_G — Sun, 13 Apr 2025 08:58:07 GMT

Thanks for trying that, @GHGOULD

I think that's a good idea to call. Hopefully, our support team can help you get set up fully.

Chris