topic Re: EE perks in Offers & Add-ons

EE perks

BenHughes13 — Mon, 07 Apr 2025 16:29:07 GMT

Hi,

I have recently found the upgrade deal I like. Tried to log in to EE perks, and it said incorrect password. So tried password reset, it says email sent but not received.

I looked on community pages and it mentioned speaking to web care team to raise a webform. So I called 150, a webform was raised and I was told 72 hours. 72 hours has passed and I still have had no response and I still cannot get into EE perks.

Re: EE perks

Ali_A — Tue, 08 Apr 2025 10:05:43 GMT

Hi @BenHughes13

Welcome to the Community .

The Perk team are occasionally taking a little longer than the 3 working days.

However, are you able to try re-register with the same email address? The team may have reset your login.

Ali

Re: EE perks

BenHughes13 — Tue, 08 Apr 2025 12:05:03 GMT

Hi Ali,

Thanks for replying.

I have now managed to get on because as you say, I re-registered. However, I have a new drama. EE app and website will not accept my code “stating that it is not applicable with the plan” there is no mention on the EE website that perks codes cannot be used on full works plans?

Re: EE perks

Ali_A — Tue, 08 Apr 2025 14:22:29 GMT

@BenHughes13

You can have a look at our Welcome to EE Perk page (scroll to the bottom) which shows the basic terms of Perk discount eligibility.

If the plan you're going for is eligible for Perk discount but it's not working, I'd suggest giving our Customer Service team a call who'll be able to check the plan and account.

Just so you know, the guides won't be able to process the upgrade and apply the code for you. It's only possible to use PERK discount codes through upgrading online.

Ali