microsoft 365 add on

Lelly1285 — Fri, 04 Apr 2025 11:36:04 GMT

Hi, So I selected Microsoft 365 as an add-on to my contract back in October 2022. The contract has now ended (September 2024) and I have left EE. I have just purchased a new laptop which includes a 1year subscription to Microsoft 365 but it keeps saying I still have an active subscription purchased through EE. Because I have left EE, I have no access to anything when I log in, so can't manage the subscription. I want to cancel the Microsoft 365 subscription I had with EE so I can activate the new one on my laptop. Can anyone help please?

Re: microsoft 365 add on

Ali_A — Mon, 07 Apr 2025 10:22:14 GMT

Hi @Lelly1285

Welcome to the Community

Please give our Customer Service team a call, where a guide in second level technical support will be able to raise a user-ticket to have your subscription corrected for you. I know you'll want to make the most of your free subscription as son as possible.

Let me know how you get on.

Ali

topic microsoft 365 add on in Offers & Add-ons

microsoft 365 add on

Re: microsoft 365 add on