topic Re: How to claim the free watch with S25 Ultra in Offers & Add-ons

How to claim the free watch with S25 Ultra

Zoze8588 — Tue, 01 Apr 2025 18:24:29 GMT

I purchased my Samsung S25 Ultra online on Sunday with the view of claiming the free watch however it's asking for an invoice and proof of purchase. How do I find my invoice for the order? Thanks.

Re: How to claim the free watch with S25 Ultra

Schockwave — Tue, 01 Apr 2025 19:41:27 GMT

Hello @Zoze8588 ,

Welcome to the community,

Your invoice will be in your documents or have you checked your spam/junk folder to see if there is anything there?

Re: How to claim the free watch with S25 Ultra

Zoze8588 — Wed, 02 Apr 2025 12:07:02 GMT

Hi! Thanks for the reply.

I've checked all those and there's no invoice. And there's nothing on the delivery note either. I've emailed EE to see if they can send me it.

Re: How to claim the free watch with S25 Ultra

Schockwave — Wed, 02 Apr 2025 12:19:37 GMT

EE do not have email, you would have to ring customer service, not sure what email you used, but you would still have to ring them for the invoice which is chargeable to send out to you, not free.

Re: How to claim the free watch with S25 Ultra

Chris_B — Wed, 02 Apr 2025 12:26:57 GMT

@Zoze8588 On the delivery note that’s was inside the packaging does it state what the device is ? That’s the receipt

Re: How to claim the free watch with S25 Ultra

Peter_W — Wed, 02 Apr 2025 13:43:26 GMT

Hey there @Zoze8588.

Welcome to the EE Community 😊

As @Chris_B mentioned, often your delivery note can be sufficient for a proof of purchase, but this is something our team are able to supply you with as well.

If you give us a call, they'll be able to get this popped over to you via email with all the details they need.

Peter

Re: How to claim the free watch with S25 Ultra

Zoze8588 — Wed, 02 Apr 2025 16:09:04 GMT

Thanks for all your help.

I used the customer order number on the delivery note and a picture of the delivery note and they've just accepted my claim!

Re: How to claim the free watch with S25 Ultra

Zoze8588 — Wed, 02 Apr 2025 16:10:06 GMT

I used the delivery note and they've accepted my claim! Thank you for all your help!

Re: How to claim the free watch with S25 Ultra

Peter_W — Wed, 02 Apr 2025 16:12:56 GMT

I'm really glad to hear that's all been accepted for you @Zoze8588 😊

You take care,

Peter

Re: How to claim the free watch with S25 Ultra

RichardRico7 — Tue, 29 Apr 2025 23:12:41 GMT

Hie iam bought a Samsung galaxy s25 ultra and i nee to know i should i clam the free watch??

Re: How to claim the free watch with S25 Ultra

Alex_H — Wed, 30 Apr 2025 08:22:10 GMT

Hello @RichardRico7,

Welcome to the EE Community

You can make your claim for the Samsung Watch 7 by filling out the claim form on the Samsung website here Home - Samsung Promotions

Alex

Re: How to claim the free watch with S25 Ultra

dmutheu86 — Fri, 05 Sep 2025 11:41:42 GMT

Galaxy s25

Re: How to claim the free watch with S25 Ultra

Peter_W — Fri, 05 Sep 2025 15:19:57 GMT

Hey @dmutheu86.

Welcome to the Community 🙂

There have been a few gift with purchase options including the S25 over the last few months, which one are you wanting to query here?

Peter