topic Re: I'm not eligible for add ons apparently in Offers & Add-ons

I'm not eligible for add ons apparently

Raine833 — Tue, 01 Apr 2025 23:45:04 GMT

So I've been a customer since 2019 and I've had tech add ons in the past, a Nintendo switch, Xbox series s and a ps5, all are paid off by the way, but now I want to add a ps5 pro and maybe a gaming laptop but no matter which contract I try to add them to it says I'm not eligible and I don't understand why. Can anyone help me out? I haven't tried customer services yet I thought I'd try here first to see if anyone could help.

Re: I'm not eligible for add ons apparently

Chris_B — Wed, 02 Apr 2025 07:15:07 GMT

@Raine833 To purchase from the add to plan store you need to be within the first 17 months of the phone contract. Are you ?

Re: I'm not eligible for add ons apparently

Chris_S — Wed, 02 Apr 2025 07:48:24 GMT

Hi @Raine833 Just following up on the great advice from @Chris_B You can find a link to our add to plan terms and conditions here

I'd recommend reading through it to see if you meet all of the criteria for adding the PS5 Pro.

Chris S