topic Re: New customer, website not working, trying to setup Apple TV in Offers & Add-ons

New customer, website not working, trying to setup Apple TV

Jammer2 — Sat, 21 Dec 2024 13:37:42 GMT

I am a new customer to EE, I get an error on the online account when trying to manage add ons. Can someone please help.

Re: New customer, website not working, trying to setup Apple TV

Christopher_G — Sat, 21 Dec 2024 15:38:43 GMT

Hi @Jammer2

Welcome to the community.

What error message do you get? Could you try using a different device or browser please, with any VPNs turned off?

Chris

Re: New customer, website not working, trying to setup Apple TV

XRaySpeX — Sat, 21 Dec 2024 18:09:53 GMT

@Jammer2 : Customer for what EE product/service?

Re: New customer, website not working, trying to setup Apple TV

Jammer2 — Mon, 23 Dec 2024 17:42:35 GMT

This service is not working at the moment when clicking on plans and subscriptions. Tried it in Safari and Edge.

Re: New customer, website not working, trying to setup Apple TV

Lesley_W — Tue, 24 Dec 2024 08:16:29 GMT

Thanks for trying that @Jammer2

Does the same issue happen if you use the EE app?

Lesley

Re: New customer, website not working, trying to setup Apple TV

Jammer2 — Fri, 27 Dec 2024 15:35:54 GMT

There is nothing on the app for plans and subscriptions

Re: New customer, website not working, trying to setup Apple TV

Alex_H — Fri, 27 Dec 2024 18:24:55 GMT

@Jammer2 Is it a mobile you have with us or Broadband and TV?

If it is mobile, in the app it would be Manage>Mobile> Mobile add-ons and add the 6 months free Apple TV+ add-on. Alternatively if it is mobile you can also try texting TV PLUS to 150 to add it. Once the add-on is added to your number you will be text an activation link to take you to claim the offer with your Apple ID.

If it is Broadband and TV the offer is added through Manage> Manage TV and Sport and apply the add-on to your Broadband and TV account and it will take you to activate it with Apple.

Alex

Re: New customer, website not working, trying to setup Apple TV

Ejay7 — Mon, 24 Mar 2025 15:40:20 GMT

Hi - I'm new to ee and I can't register with the app. It doesn't recognise either my account number or my landline number.

Re: New customer, website not working, trying to setup Apple TV

Christopher_G — Mon, 24 Mar 2025 17:43:53 GMT

Hi @Ejay7

Welcome to the community.

Are you trying to use Apple TV or are you just having problems registering with the EE App?

Have you tried registering your account on the EE Online desktop site?
Chris