topic Re: Problen redeeming voucher in Offers & Add-ons

Problen redeeming voucher

BEAN84 — Fri, 21 Feb 2025 14:03:47 GMT

Tried to redeem my voucher for my free buds3 silver and was told that this voucher isn't for the item

Re: Problen redeeming voucher

Chris_B — Fri, 21 Feb 2025 14:07:07 GMT

@BEAN84 if you’re claiming for a free gift that was a promotion with your phone then you go to the manufacturers website to make that claim you don’t receive a voucher to make that claim.

Re: Problen redeeming voucher

Peter_W — Fri, 21 Feb 2025 16:21:15 GMT

Hey there @BEAN84 😊

Welcome to the EE Community!

With this offer, if you purchased an S25 series handset between the 22nd of January and the 6th of February, you should receive an initial confirmation message after receiving your phone that you are eligible for the offer.

Following this, you will then get a second text with the actual redemption code itself.

What date was it you initially placed your order, and what phone was it you went for?
Peter

Re: Problen redeeming voucher

Yorkshireboy197 — Fri, 21 Mar 2025 06:49:10 GMT

Can't redeem my earbuds

Re: Problen redeeming voucher

Michael_D — Fri, 21 Mar 2025 09:40:51 GMT

Hi @Yorkshireboy197

Welcome to the community.

What is happening when you are trying to redeem the earbuds?

Have you had the text through with your redemption code?

Michael