topic Re: EE perks account deactivated in Offers & Add-ons

EE perks account deactivated

Taybar-xo — Fri, 14 Mar 2025 23:44:08 GMT

My EE perks account has been deactivated, I’m now due for an upgrade but cannot access my codes. I’ve called up and the customer service team suggested I need to speak to my HR team at work as it has something to do with them. I’ve spoken to them and they have no clue what to do. I feel like I’m going around in circles.

I still have my nhs discount as I still work in the nhs sector so it can’t be that

Any help would be appreciated

Re: EE perks account deactivated

Michael_D — Sat, 15 Mar 2025 10:02:03 GMT

Hi @Taybar-xo

Thanks for coming to the community.

I've sent you over a private message to take some details to help with getting your Perk access.

Michael

Re: EE perks account deactivated

purplefloydy79 — Sat, 14 Jun 2025 09:56:56 GMT

HI Michael i have exactly the same issue- please can you help me too? i want t o upgrade and acc deactivated. EE customer services cannot help me and nothing on EE perks to tell me how to fix this

Re: EE perks account deactivated

Leanne_T — Sat, 14 Jun 2025 11:06:38 GMT

Hi @purplefloydy79

Thanks for coming here for help with the perk account.

I've sent you a private message for some extra details.

Speak to you soon 🙂

Leanne.

Re: EE perks account deactivated

purplefloydy79 — Sat, 14 Jun 2025 12:14:00 GMT

Thank you.
****************

Many thanks

Fay *****

[mod edit: removed personal details from the forum]

Re: EE perks account deactivated

Leanne_T — Sat, 14 Jun 2025 12:15:12 GMT

Hi @purplefloydy79 .

Thanks very much for sending these details, I have removed them from the public forum.

Once the perk team get back to me I will private message you on here 🙂

Leanne.