topic Cancelling TNT Add on in Offers & Add-ons

Cancelling TNT Add on

Allanmackenzie — Sun, 09 Mar 2025 08:53:12 GMT

I have tried texting 150 with STOP SPORT but I have had no response. I should I proceed?

Thanks

Re: Cancelling TNT Add on

Rach_H — Sun, 09 Mar 2025 12:08:08 GMT

Welcome to the Community!

I'm sorry to hear you've not had a response to your initial text. I'd recommend giving our team a call, and they will be able to take a look into getting your Sport add on cancelled.

Rach

Re: Cancelling TNT Add on

Allanmackenzie — Sun, 09 Mar 2025 19:41:44 GMT

Thabk you Rach.

Can you tell me why I've had no response? Seems like EE are just making it hard to cancel an add on. Not a very good service...

Re: Cancelling TNT Add on

Leanne_T — Mon, 10 Mar 2025 08:59:38 GMT

Hi there @Allanmackenzie

Thanks for coming back to us.

I'm sorry you have had no reply when texting STOP SPORT to 150.

Could you try logging into the EE app and select Mange then Add-on's, do you have the option to cancel TNT Sports?

If not, please call us and the team can check why you have had no response when texting 150 and help get the add-on cancelled for you.

Thanks very much.

Leanne.