topic Re: Xbox game pass in Offers & Add-ons

Xbox game pass

Tomll20 — Mon, 03 Mar 2025 07:35:44 GMT

Good morning, I have had the gamers bundle broadband installed and it is meant to come with Xbox game pass, I still not received it yet? Was wondering when this will happen, the WiFi has been installed

Re: Xbox game pass

Christopher_G — Mon, 03 Mar 2025 11:18:58 GMT

Hi @Tomll20

Have you received any text messages or emails about it? Please make sure to check your spam/junk folder to make sure the email didn't make its way there.

Chris

Re: Xbox game pass

Tomll20 — Mon, 03 Mar 2025 13:33:48 GMT

Hi, no I have not received anything

Re: Xbox game pass

Christopher_G — Mon, 03 Mar 2025 15:39:28 GMT

Are you able to try validating the Xbox offer here, @Tomll20?

Chris

Re: Xbox game pass

Tomll20 — Mon, 03 Mar 2025 16:50:43 GMT

No it will not work

Re: Xbox game pass

Alex_H — Tue, 04 Mar 2025 08:42:26 GMT

@Tomll20 Has your broadband been activated for more than 14 days?

If you login to ee.co.uk and go to Plans and Subscriptions> Manage> Manage Gaming do you see the Xbox Game pass?

Alex

Re: Xbox game pass

Tomll20 — Tue, 04 Mar 2025 08:53:56 GMT

No it hasn't but I do remember the conversation now when I ordered it, it be after 14 days so I do apologise for this. The game pass does not show yet just ask me to shop for them. But I'm happy to wait for the 14 days

Re: Xbox game pass

Alex_H — Tue, 04 Mar 2025 09:40:43 GMT

@Tomll20 Ah no worries once the 14 days is over check back in that section and hopefully should see the Xbox Game Pass there to add which will then take you to login to your Microsoft account and link it to the offer to complete activation.

Alex

Re: Xbox game pass

Sbland93 — Sun, 09 Mar 2025 11:38:14 GMT

Hello,

I am having this same issue. I signed up for the Xbox Series X Digital 24m Bundle including Xbox ultimate game pass 2 weeks ago today. When I go to ee.com/xbox and put my number in to activate the pass, it does not show. I have attempted to speak to someone on the phone but can never get through or get to the right department.

Could you advise please? Apologies, I cant seem to figure out how to create my own post.

Re: Xbox game pass

Alex_H — Sun, 09 Mar 2025 15:13:16 GMT

Hi @Sbland93,

Welcome to the EE Community

I am sorry you have been unable to activate your Xbox Game Pass. In this instance it would be our technical team you would need to speak to in order to check the Game Pass is active on your number and if not help get it added.

When calling if you select option 1 to get the text link, then open the link select Technical> EE ID and TNT Sports as that is the nearest category for this issue and enter in the message what you need help with and one of our guides should give you a call to help get it sorted.

Alex