topic Re: Add to plan no monthly charge in Offers & Add-ons

Add to plan no monthly charge

Frankiejordan_ — Mon, 03 Mar 2025 12:27:18 GMT

Hi, I finished my add to plan a little while ago but now it won’t let me add anything else. When I try to, it says that there is no customer monthly charge left. I spoke to multiple advisors and they’ve told me I should be able to add a product and my limit is £30 a month, which I haven’t exceeded with the items I’ve tried to add.

Re: Add to plan no monthly charge

Chris_B — Mon, 03 Mar 2025 13:14:38 GMT

@Frankiejordan_ Are you under 17 months still of your contract starting ? If you over 17 months you can not purchase from the add to plan.

Re: Add to plan no monthly charge

Frankiejordan_ — Mon, 03 Mar 2025 13:17:39 GMT

No, I’m only about 8 months into a 24 month contract. I’ve had previous contracts though so I know I’m eligible, as well as it being confirmed over the phone.

Re: Add to plan no monthly charge

Leanne_T — Mon, 03 Mar 2025 15:42:16 GMT

Hi there @Frankiejordan_

Thanks for coming to the community.

Which add to plan device or accessory are you looking to order?

Could our mobile guides on 150 add this for you when you called?

Leanne.

Re: Add to plan no monthly charge

Frankiejordan_ — Mon, 03 Mar 2025 17:05:18 GMT

I was looking to add either a graphics card or a PlayStation 5, which I was told that I couldn’t over the phone as the items were too expensive and they normally only do accessories.

Re: Add to plan no monthly charge

Leanne_T — Mon, 03 Mar 2025 17:15:08 GMT

Thanks @Frankiejordan_

If you are getting an error and the team are unable to add this for you, we would need to get the account looked into to see what could be causing this for you.

To do this, please get back in touch with our technical support guides on 150 and they can run troubleshooting on your EE account, if needed the team can raise a support ticket for further investigations.

Thanks 🙂

Leanne.