topic Re: Cancelled my EE contract now I need to cancel Netflix in Offers & Add-ons

Cancelled my EE contract now I need to cancel Netflix

Bethg14 — Sun, 03 Nov 2024 14:30:43 GMT

I cancelled my contract with EE in September and I’ve just realised my Netflix account that I got as a free add on with my phone bill is still on there and won’t allow me to cancel it. Please can someone tell me how to cancel so I can pay for Netflix myself

Re: Cancelled my EE contract now I need to cancel Netflix

Peter_W — Mon, 04 Nov 2024 09:07:14 GMT

Good morning @Bethg14 😊

Welcome to the EE Community, and thanks for taking the time to flag this too.

Just to check first of all, since cancelling your EE services has your Netflix continued to remain working as it should do, or has the service been interrupted?

What exactly is happening when you log in and go to manage this too?

Peter

Re: Cancelled my EE contract now I need to cancel Netflix

Bethg14 — Tue, 05 Nov 2024 03:14:36 GMT

Hi Peter,

it did remain working until October then it stopped and says that advert plan is not operated in the country… so now I can’t access Netflix at all. When I log in to my EE app and go to manage it says “your account is now closed”

I just want to cancel my Netflix completely with EE so I can pay for it myself without any problems

Re: Cancelled my EE contract now I need to cancel Netflix

Katie_B — Tue, 05 Nov 2024 09:19:44 GMT

Hello @Bethg14.

Thanks for coming back to us.

I have sent you a private message to gather more details.

Katie

Re: Cancelled my EE contract now I need to cancel Netflix

Gazzap1977 — Sat, 01 Mar 2025 15:05:45 GMT

I want to keep my ee contract but as I cancelled netflix I don't need it any more as I found a free app

Re: Cancelled my EE contract now I need to cancel Netflix

Leanne_T — Sun, 02 Mar 2025 08:31:06 GMT

Hi there @Gazzap1977

Thanks for coming to the community.

If you would like to cancel Netflix, please log into your EE account online or the EE app and select add-ons, does Netflix show a cancel option?

Leanne 🙂