topic Re: Apple TV offer not activating. Problem for weeks in Offers & Add-ons

Apple TV offer not activating. Problem for weeks

HarveyA — Sun, 09 Feb 2025 20:06:18 GMT

I've been trying to activate my 6 month Apple TV trial for weeks from my app and keep getting an error saying "We've had a problem loading this info. Please try again in a while."

I have spoken to customer services a couple of times with no resolution. They mention about a link being sent out to me which I have not had and get pushed from pillar to post.

I can see this is a common problem that has been going on for a while and you would have thought that EE would fix this. Can you tell me if there is a resolution please.

Re: Apple TV offer not activating. Problem for weeks

Ali_A — Mon, 10 Feb 2025 11:20:57 GMT

Hi @

Welcome to the EE Community 🙂

I am sorry you are having an issue activating your 6 months Apple TV +. If you are getting the 6 months trial as part of your broadband and TV package, if you follow the steps Get free Apple TV+ | TV and Sport Help | EE under "How do I activate my Apple TV +?" to activate it via the EE app.

If the option is not available, you'll have to call back to Customer Service so they can raise a ticket to have it added correctly.

Ali

Re: Apple TV offer not activating. Problem for weeks

ValerieR56 — Thu, 13 Feb 2025 15:33:58 GMT

Not helpful as those options to access are not there!

Re: Apple TV offer not activating. Problem for weeks

Leanne_T — Thu, 13 Feb 2025 17:51:44 GMT

Hi there @ValerieR56

Thanks for coming here 🙂

Do you have a mobile or home broadband and EE TV contract?

Speak soon 🙂

Leanne.

Re: Apple TV offer not activating. Problem for weeks

Merantun — Tue, 25 Feb 2025 18:23:06 GMT

I have exactly the same issue. Nothing works and EE CS can't fix. So much easier when I was with BT. Very poor.

Re: Apple TV offer not activating. Problem for weeks

Chris_B — Tue, 25 Feb 2025 20:53:38 GMT

@Merantun read the solution.

Re: Apple TV offer not activating. Problem for weeks

Merantun — Tue, 25 Feb 2025 21:05:36 GMT

Read the solution, but just going round in same old loop. Apple TV simply does not appear as an option in TV Get Extras. I just don't get, nor does EE, it would seem.

Re: Apple TV offer not activating. Problem for weeks

Laura01121 — Thu, 13 Mar 2025 19:13:48 GMT

I'm having the same problem would be great if they would fix the link to access Apple tv and Discovery+Basic.

Givings the obvious solutions doesn't resolve the issue!

Re: Apple TV offer not activating. Problem for weeks

Merantun — Thu, 13 Mar 2025 19:22:38 GMT

After far too much blood, sweat and tears, the Apple TV offer was activated a week ago. Just had to persist with Customer Services, no way of going it alone.