topic Re: Samsung galaxy s25 ultra free headphones in Offers & Add-ons

Samsung galaxy s25 ultra free headphones

tbda61684 — Sat, 08 Feb 2025 23:18:20 GMT

Hi I gat the Samsung galaxy s25 ultra and it said it comes with a pair of headphones. I haven't got them. I was told to wait for a code. I haven't received it. Please could you let me know what to do please

Re: Samsung galaxy s25 ultra free headphones

Lesley_W — Sun, 09 Feb 2025 10:05:55 GMT

Hi @tbda61684

Thanks for coming to our community.

Eligible customers will receive a text after they get their new phone to confirm they're eligible. Then, within 28 days another text will follow with a unique code and a link to claim your Galaxy Buds3.

Hope this helps 🙂

Lesley

Re: Samsung galaxy s25 ultra free headphones

MarkBarrett — Fri, 14 Feb 2025 16:49:27 GMT

How long does it take before I receive the text? I ordered in store on 26th January and was told to expect a code for the free Buds 3, I received the phone 31st January, but still no code???

Re: Samsung galaxy s25 ultra free headphones

Michael_D — Sat, 15 Feb 2025 09:12:30 GMT

Hi @MarkBarrett

Welcome to the community.

You'd usually get two texts if you are eligible, one within a few days, and the other within 45 days of ordering to claim the headphones.

Did you take out the phone as a brand new contract on EE or were you already a customer?

Do you have a personal or business account?

Michael

Re: Samsung galaxy s25 ultra free headphones

Adamsdad — Sat, 15 Feb 2025 09:59:45 GMT

Hi I have recieved both messages about being able to claim my free buds, but am still yet to recieve the code to claim. Any idea when they will send out the code? Thanks

Re: Samsung galaxy s25 ultra free headphones

Michael_D — Sat, 15 Feb 2025 10:05:28 GMT

Hi @Adamsdad.

Welcome to the community.

It is up to 45 days after receiving the phone before you'd get the redemption text. This will contain the claim code and the link to make the claim.

Michael

Re: Samsung galaxy s25 ultra free headphones

V8Hilux — Tue, 18 Feb 2025 08:58:24 GMT

Still waiting on my text... I get that it says up to 28 days, but honestly m, I don't see why it should take that long... my first bill of my new contract has been paid but still no text to claim buds3.

Re: Samsung galaxy s25 ultra free headphones

tayalm175 — Wed, 19 Feb 2025 11:47:49 GMT

Hi,

Same issue, I'm afraid.

I got my new S25 Ultra on 25 Jan.

On 31 Jan, I got a text from EE saying that within 45 days of receiving my phone, I'd get the text with the voucher.

On 3 Feb, I got another text from EE saying that within 28 days of receiving my phone, I'd get the text with the voucher.

I'm now at Day 25 since getting my phone, and as yet no text / voucher - I spoke with 150, who said to just go to the Samsung Claims page, and sent me a link, but that was for a different offer, that's now expired.

What is going on?

Thanks..

Re: Samsung galaxy s25 ultra free headphones

Ali_A — Wed, 19 Feb 2025 15:06:19 GMT

@tayalm175

After receiving your handset, you'll be sent an SMS confirming eligibility & then another SMS within 28 days (or 45 days for devices ordered on 31st Jan onwards) of handset receipt which will include your unique claim code and link to make the claim.

Ali

Re: Samsung galaxy s25 ultra free headphones

Teabaggins99 — Thu, 20 Feb 2025 16:40:11 GMT

I have the code but.....when I enter the code it's saying I have to pay full price

I tried putting the buds in basket the cost was £79 I entered the code again the price changed to £159 and still required full payment

Re: Samsung galaxy s25 ultra free headphones

5971 — Thu, 20 Feb 2025 16:51:18 GMT

Hi please could u tell me if u got sorted with free earphones as am also waiting for mine

Re: Samsung galaxy s25 ultra free headphones

Rach_H — Thu, 20 Feb 2025 18:59:14 GMT

Hi @Teabaggins99,

We don't want you to have any trouble claiming your buds, so I'd love to help. Can I just check where you're trying to claim these?

Rach

Re: Samsung galaxy s25 ultra free headphones

pwdruk — Mon, 24 Feb 2025 20:15:24 GMT

Hi @Rach_H,

I've received my text with the code, but unable to log into my account with the link in the text. I can log into my account via the EE app or any browser, but login fails when using the link in the text.

The password field generates random additional characters when I select 'submit'.

Is there another method to claim the Buds3 without using the link in the text?

Re: Samsung galaxy s25 ultra free headphones

Rach_H — Tue, 25 Feb 2025 09:07:26 GMT

Hi @pwdruk,

Welcome to the Community!

If you reach out to our team then they will be able to take a look into what is happening with this, and help you get this sorted.

Rach

Re: Samsung galaxy s25 ultra free headphones

gothqueen69 — Thu, 01 May 2025 14:44:30 GMT

Hi I have had my Samsung s25 since Feb and I still not had a text about my earbuds. I never got a set with my S24 either.

Keep promising me but no

Re: Samsung galaxy s25 ultra free headphones

Ali_A — Thu, 01 May 2025 17:13:41 GMT

Hi @gothqueen69

If the device was ordered during the promotional period, after receiving your handset, you should have been sent an SMS confirming eligibility & then another SMS within 28 days of handset receipt which will include your unique claim code and link to make the claim.

If you didn't receive the text message, please contact Customer Service on 150, where the guides will be able to raise a query for you to be investigated.

Ali