topic Go/gaming in Offers & Add-ons

Go/gaming

Jordan_classact — Mon, 17 Feb 2025 09:44:58 GMT

Hi there,

im trying to claim my 6 months ultimate gamepass for Xbox, when I follow the website or click the link in my text from EE it just says page broken and they are trying to fix it!

this has been for a few days now! Any ideas please?

Re: Go/gaming

Peter_W — Mon, 17 Feb 2025 11:52:27 GMT

Hey there @Jordan_classact 😊

Welcome to the EE Community!

If you haven't already, can you please try copying the link in your text and paste it into a different browser?

Chrome is usually a good shout to give this a try in, unless that's already your default for opening message links.

Peter

Re: Go/gaming

Jordan_classact — Mon, 17 Feb 2025 12:24:10 GMT

Hi Peter!

thanj you for coming back to me, I have just installed and tried Chrome and it is just saying the same thing!

any more ideas?

Re: Go/gaming

Peter_W — Mon, 17 Feb 2025 12:26:52 GMT

Thanks for giving that a try for me, @Jordan_classact.

Can you please make sure that you're on mobile data rather than WiFi when trying to access this?

Also what model of phone are you using right now?
Peter

Re: Go/gaming

Jordan_classact — Mon, 17 Feb 2025 14:26:04 GMT

Hello again Peter,

Ive tried once again on mobile data, no luck 😞

I’m using an IPhone 14

Thank you

Re: Go/gaming

Peter_W — Mon, 17 Feb 2025 14:47:21 GMT

Thanks @Jordan_classact, what is the exact link it's directing you to here?

If you could post a screenshot of the error you're seeing too, that would be perfect.

Peter 😊

Re: Go/gaming

Jordan_classact — Mon, 17 Feb 2025 17:18:27 GMT

Hi Peter,

yes please see below!

Re: Go/gaming

Alex_H — Mon, 17 Feb 2025 18:35:32 GMT

@Jordan_classact Just double checking but it has been more than 14 days since your broadband package went live? And its via Plans and subscriptions> Manage Gaming you are going via the website when you get that error?

If it has been over 14 days, with it not working on any browser tried, the issue will need one of our guides help to get it resolved and activated for you.

If you give us a call on 150 from an EE mobile or 0330 123 1105 from any other phone they will be able to help get it sorted.

Alex