topic EE exclusive add on activations in Offers & Add-ons

EE exclusive add on activations

Gray75gg — Sun, 16 Feb 2025 11:30:28 GMT

Hi everyone, We have just upgraded our subscription and add Netflix as our exclusive add on. There was no way of setting this up on the app. So I when to the EE wep site and found the activation there. I have went through the process but have not received confirmation after the mobile/email and one time code. With very limited instructions I am left stupped.with No Emails Or Texts.

Re: EE exclusive add on activations

Matt_124 — Sun, 16 Feb 2025 12:27:21 GMT

Have you tried going to ee.co.uk/netflix ?

Re: EE exclusive add on activations

Gray75gg — Wed, 05 Mar 2025 07:56:06 GMT

I have tryed that option. But still haven't received the link to activate in my emails. So no further forward. More than likely have to go into store to have this rectified.

Re: EE exclusive add on activations

Ritu_D — Wed, 05 Mar 2025 10:02:55 GMT

Good morning @Gray75gg

Would you be able to sign into your My EE account please and check if Netflix is showing as your selected add on?

Thanks

Ritu

Re: EE exclusive add on activations

Gray75gg — Thu, 13 Mar 2025 11:11:46 GMT

No option given.

Re: EE exclusive add on activations

Christopher_G — Thu, 13 Mar 2025 13:14:29 GMT

OK, thanks for trying @Gray75gg

I recommend speaking with our Customer Support team so they can look into this further for you.

Please come back and let us know how you get on.

Chris