topic Re: Apple TV 3 month free subscription in Offers & Add-ons

Apple TV 3 month free subscription

Chris647 — Fri, 14 Feb 2025 20:38:53 GMT

I have just texted EE 150 and have my link to apple tv to register for my 3 months free Apple TV+ subscription. The link goes through to the apple tv website but it states that my subscription could not be found. I have double and triple checked the details of the link and they are correct.

Any advice

Chris

Re: Apple TV 3 month free subscription

Leanne_T — Sat, 15 Feb 2025 09:14:46 GMT

Morning @Chris647

Thanks for coming to the community.

If you log into the EE app and select add-ons, do you have Apple TV+ showing?

Have you had the offer before?

Thanks 🙂

Leanne.

Re: Apple TV 3 month free subscription

Chris647 — Sat, 15 Feb 2025 15:26:16 GMT

Hi Leanne_T

Thank you for offering to help. I am currently talking the the EE support team and hope to get the problem sorted asap but will come back to the community if it doesn't pan out.

Thanks again

Chris

Re: Apple TV 3 month free subscription

Leanne_T — Sat, 15 Feb 2025 15:31:58 GMT

Thank you for letting me know @Chris647

I hope this is all sorted soon for you, and if you can please do come back and update me with how you get on 🙂

Have a great weekend.

Leanne.

Re: Apple TV 3 month free subscription

SFY1 — Sat, 22 Mar 2025 19:45:23 GMT

Hello

I am struggling to activate the 3 months free Apple TV+. When I log into the EE app and active add-ons, Apple TV+ shows and states that my Free trial ends 11 June, 2025. But I have never received any activation instructions? How can I fix this?

Thanks

SFY1

Re: Apple TV 3 month free subscription

Lesley_W — Sun, 23 Mar 2025 08:15:41 GMT

Hi @SFY1

Welcome to our community.

Can you try texting TV PLUS to 150 and that should come back with a text with activation details.

Let me know how you get on 🙂

Lesley

Re: Apple TV 3 month free subscription

SFY1 — Sun, 23 Mar 2025 08:33:10 GMT

Hi Lesley

Thanks for quick response. I have tried that when I visited mum and her iPhone yesterday and I got the response below. It clearly thinks I have the 3 months up and running but to the best of my knowledge I don’t think we received the activation code. My 90 year old mother uses this SIM card which I pay and operate the account on her behalf. I wanted to get her access to the Free Apple to watch some stuff I know she will like. It is possible she inadvertently deleted the activation text. She deletes anything that she thinks doesn’t concern her. We just need the activate code I guess and I can get her iPad up and running.

Thanks again

Steve

“ Your free Apple

TV+ runs out on 11

Jun 2025 after that you will be paying £8.99 a month. To cancel text STOP ATV to 150

Text”

Re: Apple TV 3 month free subscription

Lesley_W — Sun, 23 Mar 2025 09:46:07 GMT

Thanks for checking that @SFY1

If this was from your Mum's phone, is her iPad signed in with the same Apple ID?

Have you checked to see if she can access the TV content on the iPad already as it sounds like it is already set up?

Lesley

Re: Apple TV 3 month free subscription

SFY1 — Sun, 23 Mar 2025 10:32:10 GMT

Really? That sounds deeply impressive. I will ask her to try. Her iPhone and iPad do save the same Apple ID. But how would that work without clicking something ? She hasn’t to the best of our knowledge received any sort of code as such. Intrigued. I will report back to you!

Re: Apple TV 3 month free subscription

Lesley_W — Sun, 23 Mar 2025 10:44:21 GMT

Usually the activation text is a link which you click on and it associates it with your apple ID @SFY1

As she is using an iPhone she may have done that and not known as it won't have asked her to log in with an Apple ID as she is using it already.

If that doesn't work, it may be worth getting in touch with our customer care team to remove and re-add the access if it has gone wrong somewhere.

Lesley

Re: Apple TV 3 month free subscription

SFY1 — Sun, 23 Mar 2025 11:03:10 GMT

Thanks Lesley.

Mum won’t have clicked on it. She would have deleted the text thinking it was phishing.

How do I contact the customer care team per your suggestion?

Re: Apple TV 3 month free subscription

Lesley_W — Sun, 23 Mar 2025 11:09:46 GMT

If it is active, it should show in her settings @SFY1

If she clicks on her name at the top to see her Apple account and then 'subscriptions'.

You can contact our customer care team on either 150 from an EE phone or 07953 966 150 from any other phone. Alternatively, if you have the EE app set up, you can click 'help' along the bottom and then 'message us' to speak to our messaging team.

Lesley

Re: Apple TV 3 month free subscription

SFY1 — Sun, 23 Mar 2025 11:24:10 GMT

Thanks

I will ask her to check.

If not, I will use customer services

You’ve been helpful

Thanks

Steve