topic EE perk code won’t work in Offers & Add-ons

EE perk code won’t work

alj1985 — Tue, 28 Jan 2025 10:32:22 GMT

Hi, trying to upgrade but perk code won’t work. Phoned up EE and the lady on the phone and her manager couldn’t work out why it won’t work as it’s not a discounted plan. Suggested I contact this forum… any advice?

[Mod Edit: Images rejected as they contain personal information. Please block out any identifiable information before re-posting the images]

Re: EE perk code won’t work

alj1985 — Mon, 27 Jan 2025 19:23:32 GMT

Hi sorry I’m unsure how to send my own post, I’m having an error too when trying to use perk code with upgrade, phoned up EE and they can’t see why it won’t work so they’ve directed me your way. Please can you assist?

[Mod edit: Images rejected as they contained personal information]

Re: EE perk code won’t work

Matt_124 — Mon, 27 Jan 2025 19:07:52 GMT

Waiting for your images to be approved by a moderator so can't currently see, what plan is it you have chosen?

Re: EE perk code won’t work

alj1985 — Mon, 27 Jan 2025 19:20:32 GMT

Apologies it’s iPhone 16 pro 128GB upgrade 36 months, EE essentials plus unlimited £38. The girl on the phone at EE said there’s no discount on that one so code should work but it’s saying

Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied.

Re: EE perk code won’t work

Matt_124 — Mon, 27 Jan 2025 19:34:35 GMT

I think there may be an issue with your code, is it possible you could generate another one and try it? It goes in the Promo Code box under the Insurance Options usually.

The guys over the phone should have been able to check validity without redeeming it. I used an invalid one to test at first and got the same message as you, but then a valid code that I am saving for a family member successfully applied to the basket on that same tariff.

Re: EE perk code won’t work

alj1985 — Mon, 27 Jan 2025 19:52:28 GMT

Sorry I should have mentioned EE checked code, it’s fine she said

Re: EE perk code won’t work

alj1985 — Mon, 27 Jan 2025 19:53:23 GMT

Do you think I should still try another code, I can request another

Re: EE perk code won’t work

Matt_124 — Mon, 27 Jan 2025 20:15:12 GMT

They don't expire for a long time anyways so would probably do no harm to request another code and try it.

Worst case scenario, you should be able to do your upgrade over the phone with 150 on that specific tariff and then get Customer Services to add the discount manually within 30 days. I assume this process still exists but it is worth checking directly with EE.

It may require another phone call or two, but it seems to be eligible for discount so there's no problem there.

Re: EE perk code won’t work

alj1985 — Mon, 27 Jan 2025 20:15:08 GMT

Apparently they can’t do them over the phone any more so that’s why they’ve said to come here

Re: EE perk code won’t work

alj1985 — Mon, 27 Jan 2025 20:22:37 GMT

Tried another code, it didn’t work

Re: EE perk code won’t work

Linzi_H — Tue, 28 Jan 2025 08:28:16 GMT

Hi @alj1985

I'm sorry to see you're having issues using your discount code online.
The team over the phone has given you the right advice, as Perk codes now can only be used online at the checkout section. See How it works.

I know this may seem basic, but are you typing the code in rather than copying and pasting it? Sometimes doing it this way can leave gaps on either side, and then the code wouldn't show as being valid.

Linzi

Re: EE perk code won’t work

alj1985 — Tue, 28 Jan 2025 09:05:06 GMT

Hi yes I typed it in

Re: EE perk code won’t work

Linzi_H — Tue, 28 Jan 2025 11:11:23 GMT

Thanks for letting me know @alj1985

I'm going to drop you over a Private Message to help further.

Linzi