topic Re: Pre-Order Samsung s25 get Free Buds 3 offer ? in Offers & Add-ons

Pre-Order Samsung s25 get Free Buds 3 offer ?

fsfsdf — Sat, 25 Jan 2025 19:13:58 GMT

Hi All,

When I Pre-ordered my Samsung S25 Ultra on launch day EE had a promotion running on the website stating if you pre-order any of the s25 range you will receive a free pair of Galaxy Buds3.

Since then the offer has vanished and no information has been passed to me about how I claim my buds which is all looking rather suspicious. 🤔

Luckily I got a screenshot before it disappeared....

I was wondering if anyone had also noticed this and had any information?

Cheers George

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Chris_B — Sat, 25 Jan 2025 19:30:39 GMT

@fsfsdf that screen shot says you claim them. If it is a claim process you don’t claim them from EE it would be Samsung. It’s also a free gift which means you’re not entitled to receive them. And it looks like the offer has changed to a watch with a price plan of £5 per month. And if the gift offer is going to be honoured for the buds you’ll not get any information yet as the device isn’t available yet for you to make any claim. You’ll need proof of purchase and you don’t have that yet.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Garff1e — Sun, 26 Jan 2025 00:32:55 GMT

Do you mean this that is clearly still on the website as of 26th January.

The way these things work is when you get the phone you claim through the Samsung website.

Not sure why you would think it suspicious.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

fsfsdf — Sun, 26 Jan 2025 08:30:45 GMT

Don't think that's accurate, they might have terms such as while stocks last, but completely change the offer after purchase or per-order would almost certainly brake consumer law.

Unless it was for a replacement of a similar product etc

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

fsfsdf — Sun, 26 Jan 2025 08:34:25 GMT

Thanks for finding this, I looked for ages online yesterday couldn't find it, hence my suspension.

My main concern is normally Samsung have a page for claiming items like this but it didn't exist, which I thought was odd.

But with the screenshot you have found its slightly different, looks like they will send a voucher code which is fine.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Chris_B — Sun, 26 Jan 2025 08:52:37 GMT

@fsfsdf At what point did I say your offer could be changed ? I said it looks like it’s now been changed and I didn’t say your free gift has now been changed to the current offer. So my comment is very accurate.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Garff1e — Sun, 26 Jan 2025 09:03:33 GMT

This is probably my eighth samsung pre order through EE for a flagship product. I have only known free gifts and incentives of products to be claimed through Samsung and for the page to go live on launch day.

Just be patient and wait until you get your phone on 7th February.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

SiHeaton — Sun, 26 Jan 2025 18:10:11 GMT

Hi George,

Firstly dont panic. I got the free Galaxy Buds 3 deal for preordering my S25+

I have had a deal like this before and it all went swimmingly. I got free galaxy buds 1 when i bought my Flip Z phone. Dont expect the buds with the phone. This wont happen. You dont get the free buds off EE its off Samsung you claim them. I had a leaflet in my phone that was about the claim. You have to claim them within a certain date. Usually about 2 weeks after u get the phone and then it ends after about a month. It doesnt even matter if u dont get a leaflet because its also on the Samsung Members App. I think they give this claim month hoping a lot of people forget. Me being a bit OCD i just set a reminder in my phone for the claim date. I went on samsung members app clicked the link on the advert on the top of the home screen. This takes you to a Samsung webpage to claim them then i think they arrived after about a week. Its not suspicious. It could just be a lot of people signed up so the deal was withdrawn. When u have setup your new phone. Goto the samsung members app then it will give u a claim date. Fill the form on that date. It could be the same day u get your phone or maybe a few weeks later. Dont worry you will get them!

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

IBakzz — Sun, 26 Jan 2025 22:18:57 GMT

I was speaking to ee on live chat the other day in regards to an s25 ultra deal and they mentioned post receipt of the device you receive a text message in regards to claiming the buds as mentioned here

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Forrest675 — Mon, 27 Jan 2025 13:23:36 GMT

Was still on the app and the website today. Just placed my order for s25u and operator mentioned it also. Did the same with the s23u 2 years ago (pro 2 at the time).

All will be well.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

RocketPup1 — Tue, 28 Jan 2025 16:08:21 GMT

Just pre ordered in store, they said they have to fill in a form for me then they get delivered to my home address. Seems like a lot of misinformation surrounding this tho as I didn't even know

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Ocross90 — Tue, 28 Jan 2025 16:19:05 GMT

Hi George, I noticed and did exactly the same thing and took a screenshot. So you expect to receive a text message from EE once you receive the phone?

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Fastcar99 — Thu, 30 Jan 2025 01:54:05 GMT

Once you receive your new device. You will have EE proof of purchase. To claim you will have to enter the document order number on paperwork. The link at samsung usually goes live once the s25 is out. I have claimed loads over the years.

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Dunks91 — Fri, 31 Jan 2025 13:40:14 GMT

Just received a message from EE for thanks for pre ordering the S25 ultra and will send a further text within 45 days in how to claim the the buds 3

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Misiako1988 — Sun, 09 Feb 2025 22:58:03 GMT

Offer for buds was

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Geoffbrown01 — Mon, 10 Feb 2025 19:04:10 GMT

When do I recieve the ear buds that were free if charge in the S25 Ultra deal I have just purchased ?

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Ali_A — Tue, 11 Feb 2025 11:12:18 GMT

HI @Geoffbrown01

Existing EE mobile customers can claim a set of Buds3 in Silver when purchasing an Samsung S25, S25+ or S25 Ultra handset, on any Consumer plan.

After receiving your handset, you'll be sent an SMS confirming eligibility & then another SMS within 28 days* of handset receipt which will include your unique claim code and link to make the claim.

(*Up to 45 days for devices purchased on 31st Jan onwards)

Ali

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Alex2401 — Tue, 11 Feb 2025 15:04:09 GMT

Hi, I haven't recieved any text from EE re claiming my earbuds. S25 ultra was delivered last week. Contacted Samsung directly and they knew nothing about it?

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Forrest675 — Tue, 11 Feb 2025 16:03:03 GMT

Believe it said something like "you'll receive a text in 45 days"

Re: Pre-Order Samsung s25 get Free Buds 3 offer ?

Forrest675 — Tue, 11 Feb 2025 16:03:57 GMT

Or 28 days.....oops