topic TNT sports Add on doesn’t work in Offers & Add-ons

TNT sports Add on doesn’t work

poynerandy — Tue, 21 Jan 2025 21:23:16 GMT

Changing back to tnt sports on add on, shows activated but does not work

Re: TNT sports Add on doesn’t work

Michael_D — Wed, 22 Jan 2025 08:53:58 GMT

Hi @poynerandy

Welcome to the community.

What is happening when you try to login to TNT Sports/discovery+?

Did you receive a text to confirm it was set up after you changed back?

Michael

Re: TNT sports Add on doesn’t work

poynerandy — Wed, 22 Jan 2025 09:31:45 GMT

Hi

I don’t have the confirmation text, I was told this would be sent.

Regards

Andrew

[Mod edit - removed surname from post]

Re: TNT sports Add on doesn’t work

Michael_D — Wed, 22 Jan 2025 09:34:46 GMT

Thanks @poynerandy

Can you try to go to ee.co.uk/TNTSports and see if you can activate it there?

Michael

Re: TNT sports Add on doesn’t work

kernowhoop — Fri, 07 Mar 2025 15:21:05 GMT

Hello Poynerandy

I have just the same problem. It was all set up long ago - confirmation texts etc. These days, with Discovery+, (PSG v Liverpool, this week, for example) it can take 15 or 20 attempts to get the programme to show up on the phone. Not until the second half of the match did I get the broadcast and that was after doing an internet search, turning the phone off and on and my router too.

EE, I wonder what the (lasting) fix is for this problem?

Re: TNT sports Add on doesn’t work

Peter_W — Fri, 07 Mar 2025 16:42:13 GMT

Hey there @kernowhoop 😊

Have you had a chance to try reinstalling the app, or giving this a test on a different device?

Is it all streams you're having these issues with too, or is it just certain ones?
Peter

Re: TNT sports Add on doesn’t work

kernowhoop — Fri, 07 Mar 2025 18:28:49 GMT

Just checked. Drama OK. Football highlights OK. Can't check live football at the moment, but it is live football that has been so troublesome.

Re: TNT sports Add on doesn’t work

Peter_W — Fri, 07 Mar 2025 18:37:33 GMT

Thanks for checking that @kernowhoop 😊

I'd definitely give the reinstall a try if you haven't already, and it's worth switching between mobile data and WiFi to make sure you've got the best connection available too.

Peter

Re: TNT sports Add on doesn’t work

jonnyboy77 — Sun, 09 Mar 2025 00:23:07 GMT

is tnt free?

Re: TNT sports Add on doesn’t work

Alex_H — Sun, 09 Mar 2025 08:37:15 GMT

Hi @jonnyboy77,

Welcome to the EE Community

TNT Sports is available as an inclusive extra free on our Full Works mobile plans and All Rounder plans that started before August 2024. You can also get it included on your mobile plan as part of a bundle on some of our TV purchases TVs & Smart TVs | Televisions | EE

Otherwise it is available as a monthly add-on for £20 a month. Watching TNT Sports with EE | TV and Sport Help | EE

Alex

Re: TNT sports Add on doesn’t work

kernowhoop — Sun, 09 Mar 2025 09:48:34 GMT

Yes, I re-installed Discovery+.

I have not tried using the phone on mobile data. Not promising because we have superfast broadband on fibre to the property and a not very brillian mobile phone signal.

I managed to get some football yesterday, but only after switching the phone on and off a couple of times and then doing the same to the router - frustrating and inconvenient.

It used to be easy, but that is no longer the case. Just as bad (but not really an EE problem), my EE add-on subscription provides for TNT to the phone with 'big screen' i.e. casting to my TV. That no longer works. I get the 'cast' symbol on the phone (when the struggle to get TNT on the phone has finally been successful) but 'Airplay' on my Sony Bravia TV, which facilitated the casting, has decided that it is now exclusively for Apple phones and no longer works with my Samsung Android. Grrr!

Re: TNT sports Add on doesn’t work

Alex_H — Sun, 09 Mar 2025 10:11:39 GMT

@kernowhoop Give mobile data a chance when you can just to help rule the Wi-Fi out as a cause. Is it still only live content that has the issue, catch up content plays fine?

Are you getting any kind of error when trying to view the live content or is it just constantly loading?

Do you have another phone in the house and if so have you tried testing viewing on that one? Or any other devices such as a computer?

With regards to the big screen, if your Sony TV has Android TV OS 5 or newer you should be able to download Discovery+ as an app directly to your TV rather than cast from your phone. That would also help for testing if its only the phone that has the issue.

You can find a full list of compatible devices for the Discovery+ app to see if you have any other alternatives to use for the big screen such as a Firestick or Games console discovery+ | You can stream discovery+ on phones, tablets, computers, TVs, streaming players, set-top boxes, and game consoles.

Alex

Re: TNT sports Add on doesn’t work

kernowhoop — Mon, 10 Mar 2025 09:00:02 GMT

Hello Alex

Thank you.

I have just tried to watch a minute or two of a downloaded drama on Discovery+ using the phone signal, rather than the wifi connected to the broadband. It worked. I could try that on the next occasion when I want to watch live sport. It seems odd, though, when I have strong broadband.

I do not have another phone on which to make a comparison. My add-on deal with EE allows me to receive only on my phone and not a computer. It also allows 'big screen' which, when it works, I enjoy through casting.

I have Discovery+ on my Sony Bravia TV and I can watch Discovery+ channels as part of my Sky subscription. But, this does not include TNT Sport, which requires a further subscription. So, I watch TNT Sport (at least, I try to) on my phone where it is part of my EE deal (see above). If I download Discovery+ as an app on the TV, I think that TNT Sport will 'know' that it is not my phone (?).

I shall try everything again next week, when the live Champions League football returns.

Re: TNT sports Add on doesn’t work

Ritu_D — Mon, 10 Mar 2025 11:55:03 GMT

Hi @kernowhoop

Let us know how you get on next week after trying what Alex has suggested.

Have a great day.

Ritu