topic Re: Cancelling add on in Offers & Add-ons

Cancelling add on

clare0622 — Tue, 09 Jan 2024 15:54:36 GMT

Hi I added an unlimited data add on to my account but i can't seem to find where I cam cancel it. Can anyone help?

Re: Cancelling add on

Katie_B — Tue, 09 Jan 2024 16:23:07 GMT

Hi @clare0622.

Welcome to the community.

You should be able to remove this by selecting Plans & subscriptions then 'see all add-ons' under the Add-on section.

If there is no option to remove this please give us a call on 150.

Katie

Re: Cancelling add on

XRaySpeX — Tue, 09 Jan 2024 18:56:01 GMT

For a contract's recurring UK/EU data add-on, text STOP UNLIMITED ADD-ON to 150 .

Re: Cancelling add on

GHIP — Fri, 10 Jan 2025 00:08:43 GMT

I have tried to cancel add on as you advise but it doesn’t work. The app allows you to buy anything you want, but sadly designed to make it impossible to cancel anything if you change your mind. Not good Mr EE

Re: Cancelling add on

Leanne_T — Fri, 10 Jan 2025 10:25:26 GMT

Hi there @GHIP

Thanks for coming to the community.

Which add-on have you purchased? How long ago did you select the add-on?

Speak to you soon 🙂

Leanne.

Re: Cancelling add on

GHIP — Sat, 11 Jan 2025 10:44:20 GMT

The add on is unlimited data. I don’t need this anymore and despite EE telling me I can cancel with SMS or on the App, i cannot and continue to be charged for services I have actually cancelled in my view.

Sent from Outlook for iOS<>

Re: Cancelling add on

Rach_H — Sat, 11 Jan 2025 15:55:37 GMT

Hi @GHIP

If you're not able to cancel this on the app or over text then you'll need to give our team a call, and they'll be able to take a look into getting this take off your plan.

Rach