topic Re: Awful service in Offers & Add-ons

Awful service

MickC888 — Sun, 05 Jan 2025 17:15:05 GMT

Second time I've switched from roaming to TNT Sports. Each time sports doesn't work. Contacted support line,they say will ring back in 15 mins. Waited over an hour each time. Eventually hung on to speak to someone, couldn't resolve the problem. Said tech would ring within 24hours. Guess what they didn't. What a shambles!!

Re: Awful service

Schockwave — Sun, 05 Jan 2025 17:25:59 GMT

Hello @MickC888 ,

Welcome to the community,

You can only change your options once a month, so if you had roaming for two weeks, then you would have to wait until the following month to change it to TNT Sports, as per terms and conditions.

Re: Awful service

MickC888 — Tue, 07 Jan 2025 09:16:03 GMT

I had roaming for over a month so there shouldn't be an issue switching to TNT. 2 days on still no contact from technical services!! Is anybody there?

Re: Awful service

Peter_W — Tue, 07 Jan 2025 11:25:18 GMT

Good morning @MickC888, thanks for reaching out to us here on the Community.

Since making the switch back to TNT, have you tried activating this again by heading over to ee.co.uk/tntsports?

What did our team try when speaking with you about this last too?
Peter