topic Re: Netflix not linking to my EE account in Offers & Add-ons

Netflix not linking to my EE account

DeeptiDips — Fri, 03 Jan 2025 17:55:00 GMT

Hi I changed my sim plan recently and chose to keep Netflix as my add on. However I have been charged separately by Netflix as they can no longer see the account linked to EE. I have rang 150 but have had very little help and guidance and am currently going around in circles between Netflix and EE passing the blame to each other. Anyone else experienced this? EE are adamant it is linked and Netflix are adamant it is not so any help would be appreciated

thanks

Re: Netflix not linking to my EE account

Chris_B — Fri, 03 Jan 2025 19:16:29 GMT

@DeeptiDips Does Netflix show as an add on under add on on your account? And how did Netflix bill you ? was this added to your EE bill?

Re: Netflix not linking to my EE account

DeeptiDips — Fri, 03 Jan 2025 19:33:00 GMT

Hi Chris, I have Netflix as an active add on under my account. Netflix have billed me separately outside of my ee package under my bank account as they no longer have it as linked on their system. At a complete loss on what to do

Re: Netflix not linking to my EE account

Matt_124 — Fri, 03 Jan 2025 19:37:48 GMT

Have you tried going to ee.co.uk/netflix?

This should allow you to activate the plan again/re-link to your Netflix account if it is on your EE account as an addon.

Re: Netflix not linking to my EE account

DeeptiDips — Fri, 03 Jan 2025 19:53:21 GMT

Hi Matt yes I tried that too and it didn’t show Netflix as an option to add on. When I go to my account it gives me the option to remove it as an add on which makes it even more confusing

Re: Netflix not linking to my EE account

Peter_W — Sat, 04 Jan 2025 10:07:49 GMT

Hey @DeeptiDips, welcome to the EE Community!

When you're heading to the link that @Matt_124 shared here, what exactly is happening?

Usually this should send you a one time PIN, and then it'll either link the Netflix subscription to your account , or say that there's nothing to activate.

Peter

Re: Netflix not linking to my EE account

DeeptiDips — Sat, 04 Jan 2025 10:23:49 GMT

This has now been resolved. Apparently the link was missing even though it showed as an active add on on my account. One of the EE agents just restarted the whole upgrade this morning and it has rectified it.

thanks for everyone’s advice

Deepti

Re: Netflix not linking to my EE account

Peter_W — Sat, 04 Jan 2025 10:31:52 GMT

Cheers @DeeptiDips, I'm really glad to hear that you got this all sorted with our team.

Thanks for coming back to let us know too!

Enjoy the rest of your weekend,

Peter