topic Re: Xbox game pass in Offers & Add-ons

Xbox game pass

Nate16 — Mon, 30 Dec 2024 20:51:43 GMT

I bought the black Friday deal in November of the Xbox series X with the free game pass. I redeemed it last month but for some reason, I am being charged for the game pass this month, has anyone run into this issue before?

Re: Xbox game pass

Michael_D — Tue, 31 Dec 2024 08:40:15 GMT

Hi @Nate16

Welcome to the community.

When you have been charged for the Game Pass, has this been on an EE bill or has it been taken from the bank?

Did you purchase the Xbox outright or is it paid monthly on a mobile bill?

Michael

Re: Xbox game pass

Nate16 — Tue, 31 Dec 2024 10:27:49 GMT

It’s on my bill and it’s payed monthly

Re: Xbox game pass

Michael_D — Tue, 31 Dec 2024 10:29:40 GMT

Thanks @Nate16

How was it you added the Game Pass when you got the Xbox?

Michael

Re: Xbox game pass

Nate16 — Tue, 31 Dec 2024 10:41:58 GMT

I followed the instructions from the community here and went on ee.co.uk/xbox and followed the instructions there, when I added it as an add on it was free

Re: Xbox game pass

Michael_D — Tue, 31 Dec 2024 10:43:05 GMT

That is the correct way to do it, but it should be adding recurring monthly free Game Passes @Nate16.

I'd recommend giving our customer service guides a call and they can bring up your account to see what is happening and help to remove the chargeable option and get the free one added.

Michael