topic Left EE in Nov - Netflix my extra still active? in Offers & Add-ons

Left EE in Nov - Netflix my extra still active?

adelly14 — Mon, 30 Dec 2024 08:45:04 GMT

As the title suggests, I left EE mid-late November, and just checked my Netflix account and says I am being billed through EE. I am not, I moved to o2. How can I make this reflect my leaving EE and manage my subscription with Netflix?

Re: Left EE in Nov - Netflix my extra still active?

Linzi_H — Tue, 07 Jan 2025 12:11:24 GMT

Hi @adelly14

Welcome to the community.

I'm sorry this hasn't yet been updated for you. Please get in touch with our Customer Service team and they'll be able to help further.

Linzi

Re: Left EE in Nov - Netflix my extra still active?

adelly14 — Sat, 11 Jan 2025 14:41:20 GMT

Hi,

I can't find an email address on EE website or that link to contact that's why I came here. I don't have an opportunity to phone EE, and the web chat on the app isn't working.

Re: Left EE in Nov - Netflix my extra still active?

Alex_H — Sun, 12 Jan 2025 16:03:02 GMT

@adelly14 We don't have a customer services e-mail address and the web chat via the app would only work if you are still a customer with us. I am going to send you a private message to get some more details regarding this issue.

Alex