topic Re: Just joined can’t add included extra in Offers & Add-ons

Just joined can’t add included extra

Carl681 — Sun, 29 Dec 2024 12:14:06 GMT

Hello

I’ve just joined and my extra which should be included doesn’t work

basically I’m trying to add apple one keeps saying technical error

is it because of the 14 day cool off period or should it add straight away

thanks for any reply’s

Re: Just joined can’t add included extra

Lesley_W — Sun, 29 Dec 2024 14:57:27 GMT

Hi @Carl681

Your Inclusive extra should be available to use straight away.

Did you get a text from us with a link to set it up?

Lesley

Re: Just joined can’t add included extra

Carl681 — Sun, 29 Dec 2024 16:31:22 GMT

Hello

no nothing just keeps saying technical error when I attempt to add it

thanks Carl

Re: Just joined can’t add included extra

David — Sun, 29 Dec 2024 21:14:23 GMT

Hi @Carl681

Welcome to the EE Community

If you text pick to 150 it will send you a text with what options are available as inclusive extras try picking the one you want by replying to the text.

Thanks

David