topic Re: EE contract and Xbox Gamepass Ultimate in Offers & Add-ons

EE contract and Xbox Gamepass Ultimate

MaR86UK — Fri, 27 Dec 2024 17:57:24 GMT

Hi guys! Getting a little fed up now! It’s an odd one that I don’t want to be stung later with!

my old previous EE sim only deal included gamepass as an all inclusive extra and when I changed plans in September it got removed and never let me re add it as it was always saying I had nothing to activate.

Anyway, to cut a long story short, every month since I have been getting gamepass ultimate for no cost via EE/BT. Every month since I have rang EE informing them of this saying I don’t want to be back charge etc etc and they assure me I won’t, but I have just checked again and it’s renewed again for another month via EE/BT and I haven’t paid again!

How does this get resolved as nobody at EE has any clue and my only worry is someone turns round and says I owe x amount for gamepass over the last few months or whatever! I shouldn’t have to be phoning up each month to explain this. I don’t mind paying and don’t expect things for free!

Re: EE contract and Xbox Gamepass Ultimate

Ali_A — Sat, 28 Dec 2024 12:56:48 GMT

Hi @MaR86UK

Welcome to the Community

Do you have any broadband with us that may have included the Xbox games pass?

Ali

Re: EE contract and Xbox Gamepass Ultimate

MaR86UK — Sun, 29 Dec 2024 08:29:23 GMT

Hi,

I don’t, i only have mobile.

when I spoke to CS last month they said it was probably due to me having a free Xbox gaming bundle on my account. Neither of us knew why that was an add on, on my account so we removed it, but obviously that didn’t work.

Re: EE contract and Xbox Gamepass Ultimate

Ali_A — Sun, 29 Dec 2024 13:21:51 GMT

Ah ok, thanks for clarifying @MaR86UK

It sounds like you have a glitch with the games pass.

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: EE contract and Xbox Gamepass Ultimate

MaR86UK — Wed, 01 Jan 2025 11:56:35 GMT

I have replied to your DM. Thanks