topic Xbox game pass in Offers & Add-ons

Xbox game pass

Nushee08 — Thu, 19 Dec 2024 22:54:43 GMT

I purchased a meta quest over 3 weeks ago and was meant to receive Xbox game pass for 2 years with it , I have not received a text and I can’t access anything on the app or on ee.co.uk/xbox , I just keep getting an error code. I have been sent the £50 voucher but not the game pass code ! I really need to set this up as I need to cancel my direct subscription asap to not be charged twice.
anyone able to help me please !

Re: Xbox game pass

Leanne_T — Fri, 20 Dec 2024 10:45:31 GMT

Morning @Nushee08

Thanks for coming to the community.

Do you have the Game Pass add-on showing in your EE app or EE account online?

Which error code do you get when you visit the link to get set up?

Thanks 🙂

Leanne.

Re: Xbox game pass

Nushee08 — Fri, 20 Dec 2024 18:40:10 GMT

In my app I do have it under subscriptions yes , but I can’t seem to do anything with it ! I don’t have a link and when try to log on to the Xbox part it sends me a code to log in then says something went wrong .
I tried to text 150 it just says I can add it to my account for £12.99 but it’s already there . When I text GPU it just says due to high demand my request can’t be actioned .

Re: Xbox game pass

Nushee08 — Fri, 20 Dec 2024 20:52:18 GMT

When I also put in my text code for additional authentication it says technical difficulties!
it’s showing in my app it needs activation but I can’t get signed in to do it because of this error ?

Re: Xbox game pass

Nushee08 — Fri, 20 Dec 2024 21:40:06 GMT

I managed to do this by logging on to ee.co.uk/xbox on a laptop, this then allowed the text code to work no longer giving me any errors , it then gave me an option to activate my Xbox game pass which when clicked it then took me to the Microsoft website ……..which gave me another error , however it showed me the 25 digit code , which I then put straight onto the Xbox store on my console which allowed it to redeem !

I hope this helps someone as it’s taken me 3 weeks since purchase to sort out !

Re: Xbox game pass

Leanne_T — Sat, 21 Dec 2024 09:06:02 GMT

Hi there @Nushee08

Thanks very much for coming back and sharing how you got the Game Pass set up 🙂

I am sure this will be very helpful to other customers.

All the best.

Leanne.