topic Re: Chose Netflix as my add-on... so.. how do I get it...? in Offers & Add-ons

Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Mon, 16 Dec 2024 14:28:33 GMT

I took out a Full Works SIM only contract over the phone and chose Netflix as my add on...

But how do I actually get that? I haven't had any information that mentioned Netflix, what do I do?

Thank you!

Re: Chose Netflix as my add-on... so.. how do I get it...?

Peter_W — Mon, 16 Dec 2024 17:45:55 GMT

When you add Netflix to your account, you should receive a text with a link to get this activated and linked with a Netflix account.

Once you receive your SIM you should see quite a few messages come through, so I'd check through everything so you can be sure you don't miss it.

Peter

Re: Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Mon, 16 Dec 2024 20:29:50 GMT

What should I do if I have no such message..?

Re: Chose Netflix as my add-on... so.. how do I get it...?

Matt_124 — Tue, 17 Dec 2024 00:29:50 GMT

Try to go to ee.co.uk/netflix

Re: Chose Netflix as my add-on... so.. how do I get it...?

Leanne_T — Tue, 17 Dec 2024 10:01:37 GMT

Hi @martin2345uk

Thanks for coming back to us.

Could you try the link @Matt_124 has provided, does this help you get set up?

Leanne.

Re: Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Tue, 17 Dec 2024 22:22:59 GMT

Hmmm, when I follow that link and give my number this is what I see...

Re: Chose Netflix as my add-on... so.. how do I get it...?

Matt_124 — Wed, 18 Dec 2024 07:35:05 GMT

May have to choose the benefit again by going into your app or texting PICK to 150.

Re: Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Wed, 18 Dec 2024 08:17:39 GMT

Thanks.. how do you do it from the App?

One thing I notice, I specifically requested the Full Works for android, because I wanted the Netflix option, but in the app, it says this:

This is a SIM only plan and I’ve never told them i have an iPhone - how do they know…?!

Re: Chose Netflix as my add-on... so.. how do I get it...?

Matt_124 — Wed, 18 Dec 2024 08:51:18 GMT

If you go to Manage > Mobile & SIMs > See all addons and Inclusive Extras

it should appear at the top allowing you to choose/change the Extra you have selected.

Re: Chose Netflix as my add-on... so.. how do I get it...?

Leanne_T — Wed, 18 Dec 2024 09:18:28 GMT

Hi there @martin2345uk

Thanks for coming back to us.

If you have the Full Works for iPhone plan, this would not include Netflix.

If you requested the Android plan for Netflix to be included as an Inclusive Extra, please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Wed, 18 Dec 2024 13:03:41 GMT

The very helpful live chat guide sorted this for me and added to my account 🙂

Re: Chose Netflix as my add-on... so.. how do I get it...?

Leanne_T — Wed, 18 Dec 2024 13:33:59 GMT

Great news @martin2345uk

Thanks for letting us know 🙂

Have you managed to get Netflix set up since the plan was changed?

Leanne.

Re: Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Wed, 18 Dec 2024 13:35:49 GMT

I haven’t tried yet, I’m all adminned-out for today; I’ll tackle that tomorrow 😂

Re: Chose Netflix as my add-on... so.. how do I get it...?

Leanne_T — Wed, 18 Dec 2024 13:36:54 GMT

No problem @martin2345uk

Let me know how you get on 🙂

Have a great day.

Leanne.

Re: Chose Netflix as my add-on... so.. how do I get it...?

martin2345uk — Wed, 18 Dec 2024 16:26:40 GMT

I managed to do it, very easy in the end, thanks very much everyone!

Re: Chose Netflix as my add-on... so.. how do I get it...?

Peter_W — Wed, 18 Dec 2024 18:43:27 GMT

I'm really glad to hear you managed to sort that @martin2345uk.

Thanks for coming back to let us know too 😊

Have a great Christmas 🎄

Peter