topic Re: EE perks in Offers & Add-ons

EE perks

Shemay — Fri, 22 Nov 2024 13:10:01 GMT

I am having a total nightmare trying to get my pek code applied, I seem to be going round in circles! Can someone please help me!

Re: EE perks

Shemay — Fri, 22 Nov 2024 13:13:55 GMT

I am having a total nightmare trying to get my perk code applied, I seem to be going round in circles! Can someone please help me!

Re: EE perks

Linzi_H — Sat, 23 Nov 2024 09:07:02 GMT

Hi @Shemay

Welcome to the community!

I'm disappointed to hear you're having some trouble trying to get your Perk code sorted out.
What's happening exactly? Are you able to log in OK, or is this the part you're having a spot of bother with?

Linzi

Re: EE perks

Shemay — Sun, 24 Nov 2024 18:18:32 GMT

Hi,

I previous had it on a previous account. I recall struggling with my work email to register as was not recognised and as I have done this time sent my work ID and has been verified and confirmed I am eligible.

When i attempted to log in I was off work due to bereavement, I rang up EE and advised of problem they said not to worry and to do it when I returned to work. I was off for 3 months and I returned and for so some reason won't accept my phone number saying not eligible, and then I have tried to reset the link by contacting g EE perks but noone has got back to me. I have tried to contact several times via chat and on the phone and get advised to do something different every time with no resolution.

I have had codes generated that it won't accept. I have spent hours now trying to resolve and had become very frustrating.

Re: EE perks

Rach_H — Mon, 25 Nov 2024 13:06:39 GMT

Hi @Shemay

Thanks for letting us know about what has been happening with your Perks account.

We certainly don't want you missing out on your discount, so I'd love to help you with this. Can I just confirm that you're not able to log into your Perk account, due to your number being ineligible?

Rach

Re: EE perks

RDR22 — Mon, 16 Dec 2024 15:15:22 GMT

Hello. I am trying to renew my EE Perk which I have had for a number of years.

Despite sending ID on 3 occasions nothing is happening.

Can anyone update me?

Thanks

Re: EE perks

Katie_B — Mon, 16 Dec 2024 16:58:52 GMT

Hi @RDR22.

Are you trying to re-register your EE Perks account?

What happens when you try to log in using your original log in details?

Katie

Re: EE perks

RDR22 — Mon, 16 Dec 2024 17:10:34 GMT

I cannot sign into EE Perks as it says they are awaiting ID verification. I have provided this 3 times now.

I have been an EE customer for 26 years and got a call from the Loyalty Department last week to see if I wanted to upgrade. They were surprised to hear there was a problem as I showed as having EE Perk on their system.

As I have had EE Perk for several years I don't understand why it's been a problem this time

Re: EE perks

Katie_B — Mon, 16 Dec 2024 17:12:44 GMT

Hi @RDR22.

Are you seeing this message when attempting to sign in or re-register?

Have you heard back from EE Perks advising there is a problem with the ID you are submitting or have you not heard anything?

Katie

Re: EE perks

RDR22 — Mon, 16 Dec 2024 17:20:53 GMT

I was told on 2 occasions the ID the image could not be identified. I then sent another image and haven't heard back.

Re: EE perks

Katie_B — Mon, 16 Dec 2024 17:24:32 GMT

Thanks so much for confirming @RDR22.

When did you send your last image?

Katie

Re: EE perks

RDR22 — Mon, 16 Dec 2024 17:32:08 GMT

Hi, it was about 4th December.

Thanks for helping out with this

Re: EE perks

Katie_B — Mon, 16 Dec 2024 17:33:35 GMT

Sorry for the delay on this @RDR22.

I'm going to send you a private message now so we can hopefully get this resolved for you.

Speak soon,

Katie

Re: EE perks

Nh84 — Mon, 20 Jan 2025 08:33:53 GMT

I'm having terrible trouble logging into ee perks. I've registered with work email previously but can't remember my password. I try to reset my password but the email never comes through. I've tried to re-register but it says I'm already registered but that my work email isn't recognised.

I've read there can be issues with work email domains not being recognised so I've tried to register with my ID instead but it says I'm already registered. I'm going round in circles!

Please can you help?

Many thanks

Re: EE perks

Peter_W — Mon, 20 Jan 2025 10:21:16 GMT

Hey there @Nh84 😊

Welcome to the EE Community!

If you haven't already, can you please try putting in your personal email address and let me know if it sends the password reset email?

If you have no luck from there please let me know and we can take a closer look.

Peter

Re: EE perks

Nh84 — Mon, 20 Jan 2025 11:03:45 GMT

Hi Peter,

Thanks for the message.

I've tried just putting my personal email in but i'm still not getting the reset email.

I called 150 this morning who said they had unregistered my details with ee perks so that I should be able to re-register in 3 working days. I'm not entirely sure I gave the correct work email address to deregister though.

Is it something you are able to check?

Many thanks

Re: EE perks

Peter_W — Mon, 20 Jan 2025 11:48:52 GMT

Thanks for giving this a try @Nh84.

I've just popped you over a private message so we can take a closer look into this 😊

Peter