topic Re: "EE Perks" discount code not being accepted? in Offers & Add-ons

"EE Perks" discount code not being accepted?

martin2345uk — Fri, 06 Dec 2024 20:52:34 GMT

Hi,

I am trying to get a new SIM only contract with an EE Perks discount code (via my work). However none of the SIM only plans accept it! It just says:

Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already applied.

These SIM only plans are not discounted (£48 a month!) so does anyone know what the issue is please?

Thank you!

Re: "EE Perks" discount code not being accepted?

Katie_B — Sat, 07 Dec 2024 10:31:05 GMT

Hello @martin2345uk.

Thanks for coming here.

Are you looking to purchase a new line or are you just joining EE?

If you are purchasing an additional line does 10% multi line discount show in your checkout box?

Katie

Re: "EE Perks" discount code not being accepted?

martin2345uk — Sat, 07 Dec 2024 14:03:10 GMT

Hi,thanks for the reply. I’m looking to join EE as a new customer. Literally none of the plans allow me to use the code so I’m a bit baffled!

Re: "EE Perks" discount code not being accepted?

martin2345uk — Sat, 07 Dec 2024 21:59:21 GMT

Here is what happens when I try to use the code...

There is nothing discounted about that plan, right..? Unless I am missing something?

Re: "EE Perks" discount code not being accepted?

Katie_B — Sun, 08 Dec 2024 08:11:53 GMT

That's strange @martin2345uk.

Thanks so much for confirming with a screenshot.

Please give us a call on 0800 956 6000, our sales team should be able to help process this and apply your discount code.

Katie

Re: "EE Perks" discount code not being accepted?

martin2345uk — Tue, 10 Dec 2024 16:37:18 GMT

So they "guide" I just spoke to says that, because I got the perks code from my work, I would only be able to use it if I take out a "Business" plan..?! That can't be right surely?

Re: "EE Perks" discount code not being accepted?

martin2345uk — Tue, 10 Dec 2024 16:57:47 GMT

Okay now I am through to someone else who says I need to order the plan without the discount then once I get it, call up and get the discount applied... I will do this, seems a bit longwinded though?

Re: "EE Perks" discount code not being accepted?

martin2345uk — Mon, 16 Dec 2024 14:31:27 GMT

Okay so today I received the SIM and I called up and the nice lady I spoke to applied the Perks discount but how do I know /where do I see that it's been done? I got her to send me a text message to say she'd done it but can I see it online anywhere?? I don't wanna get to the end of the 14 day cooling off period, find it's not actually gone through and then be unable to cancel!

Thanks!

Re: "EE Perks" discount code not being accepted?

Peter_W — Mon, 16 Dec 2024 16:26:30 GMT

Hey @martin2345uk, I'm glad to hear that your SIM has arrived and you managed to give our team a shout.

If you're able to log in to the EE app and select Manage > Mobile and SIMs, then scroll to add-ons, does a discount show in here?
Peter

Re: "EE Perks" discount code not being accepted?

martin2345uk — Tue, 17 Dec 2024 20:48:33 GMT

I think it's all good, I got a text today from EE confirming my line rental is reduced by 20% until the end of my contract term, yay!

Re: "EE Perks" discount code not being accepted?

Lesley_W — Wed, 18 Dec 2024 08:33:46 GMT

Thanks for popping back with an update @martin2345uk

Pleased you got sorted 🙂

Lesley

Re: "EE Perks" discount code not being accepted?

CaroleM6ENU — Wed, 07 May 2025 19:20:01 GMT

I seem to be having the same problem. For what it's worth I've had this problem every time I've tried to use a perks code, but usually I can phone up and the Customer Service person will add the code for me over the phone. This time I have been told they are no longer allowed to do this, and I must keep trying different browsers until it works! This hasn't happened yet 😞

Re: "EE Perks" discount code not being accepted?

Leanne_T — Thu, 08 May 2025 08:06:20 GMT

Morning @CaroleM6ENU

Thanks for coming to the community 🙂

Is the plan already discounted? Are you upgrading?

Leanne.

Re: "EE Perks" discount code not being accepted?

CaroleM6ENU — Mon, 12 May 2025 00:24:16 GMT

Hi Leanne,

Apparently is is discounted I have learnt from one of the Customer
Service people, - it's not obvious though. In the end I have gone for
this £18 plan I was trying to use a perk on as it does what I want and
is cheaper than any of the plans where I can use my perk.

It seems that all of the ones suggested on the page that you are sent to
cannot be used with perks. Could it be fed back that it would be nice to
be able to see which plans can be used with perks up front and which are
already discounted so people can then make an informed choice, and not
have to get Customer Services involved.

The guy I spoke to was able to get me a second line discount on my
tablet plan, so the total of £32 was much better than the £42 I had been
paying, even without my perk.

Thanks for getting in touch - I am all sorted now 🐵

Carole

Re: "EE Perks" discount code not being accepted?

Katie_B — Mon, 12 May 2025 07:16:13 GMT

Hi @CaroleM6ENU.

Thanks so much for coming back and letting us know.

It's great to hear this has now been sorted for you.

Katie