topic Re: Change add ons in Offers & Add-ons

Change add ons

DarrenLinton — Sun, 15 Dec 2024 21:36:09 GMT

The app will not let me change add ons so I’ve wasting money now over a month. It’s stuck on the roaming one but I want to change it back asap. This company has been awful since I moved over to it

Re: Change add ons

XRaySpeX — Sun, 15 Dec 2024 21:45:26 GMT

What add-on you want?

Re: Change add ons

Northerner — Sun, 15 Dec 2024 21:46:27 GMT

Hi @DarrenLinton

When did you last change becase you can only change add-ons once a month.

Try the EE online or text pick to 150

https://ee.co.uk/help/mobile/extras-and-add-ons/inclusive-extras/inclusive-extras

Thanks

Re: Change add ons

DarrenLinton — Mon, 16 Dec 2024 07:07:08 GMT

I already pay each month for flexible add ons but the app constantly has issues and now won’t let me change add on. I want it back on Apple Music. I also just want the app to work properly so I can change it each month like I’m suppose to be able to.

Sent from Outlook for iOS<>

Re: Change add ons

DarrenLinton — Mon, 16 Dec 2024 07:08:08 GMT

It doesn’t even let you go into it and it’s already over the month. I’ve sent an image of what always happens. It’s an issue with your app

Sent from Outlook for iOS<>

Re: Change add ons

Christopher_G — Mon, 16 Dec 2024 08:21:58 GMT

Could you try one of the other ways to change your extra, @DarrenLinton?

You can change it on the EE Online desktop site or by texting PICK to 150.

Chris