topic Re: EE Perk Codes Question in Offers & Add-ons

EE Perk Codes Question

SammyxVine90 — Wed, 04 Dec 2024 12:58:27 GMT

Hi,

I have used up all my 5 Perk discount codes. When do I get new codes again? I read that the perk codes reset each calendar year. What does that mean? Does that mean on the 01/01/2025 I will get 5 new codes again or a year from the date I requested my first code?

Re: EE Perk Codes Question

Peter_W — Wed, 04 Dec 2024 16:06:20 GMT

Good afternoon @SammyxVine90.

The Calendar year refers to the 1st of January through to the 31st of December each year.

I'm going to double check this with our Perk team so we can be 100% sure on this though.

Peter

Re: EE Perk Codes Question

SammyxVine90 — Wed, 04 Dec 2024 16:54:48 GMT

Please can you ask the team. I want to be sure as I have promised a family member a Perk code!

Re: EE Perk Codes Question

Leanne_T — Thu, 05 Dec 2024 09:35:12 GMT

Morning @SammyxVine90

No problem, @Peter_W has asked the perk team for you, once we hear back we will let you know 🙂

Leanne.

Re: EE Perk Codes Question

Peter_W — Sat, 07 Dec 2024 08:43:53 GMT

Hey again @SammyxVine90, thanks for your patience here.

I've had confirmation back from our Perk team, and you do get 5 new codes per year to use.

These are one a by-number basis so you will need to provide a code each if you're adding to several numbers on the same account.

Peter

Re: EE Perk Codes Question

SammyxVine90 — Mon, 09 Dec 2024 23:50:21 GMT

Thanks for getting back to me.

I just want to know what date will I get the 5 new perk codes as I have used all of mine up.

Will it be on January 1st or is it different for each customer?

Re: EE Perk Codes Question

Peter_W — Mon, 16 Dec 2024 11:25:10 GMT

Thanks again for waiting here @SammyxVine90.

I've checked what you asked specifically here, and they confirmed that the renewal of codes is based on the date that you initially registered for a Perk account rather than the turn of the year itself.

You do get all five codes at this point though 😊