topic Re: Inclusive Extras not available after upgrade in Offers & Add-ons

Inclusive Extras not available after upgrade

TBurdon — Mon, 02 Dec 2024 09:49:36 GMT

Hi, I am hoping someone can help point me in the right direction.

I have just upgraded my SIMO plan to the Full Works package. With this, it states I get one inclusive extra like Google One AI.

When I go into my account and to the add-ons/extra tab, it appears as though I don't have anything to choose and it reads like I don't get one.

Am I missing something, or is there a delay before I can choose my extra after an upgrade.

Image underneath is what I am seeing in my account.

Any help would be appreciated.

Thanks,

TBurdon

Re: Inclusive Extras not available after upgrade

Daveoc64 — Mon, 02 Dec 2024 10:58:14 GMT

See this post: https://community.ee.co.uk/t5/Offers-Add-ons/Full-Works-SIM-No-Inclusive-Extras-available/td-p/1479132

Re: Inclusive Extras not available after upgrade

TBurdon — Mon, 02 Dec 2024 11:14:40 GMT

Thanks Dave!

I am somewhat glad to see it isn't just an error on my part, but very frustrating that this is a thing which is happening to everyone!

Re: Inclusive Extras not available after upgrade

Debbie_G — Mon, 02 Dec 2024 11:55:56 GMT

Hi @TBurdon.

Thanks for coming to the community.
I'd recommend speaking to our customer support guides, they will be able to access your account to check your plan and any inclusive extras. If needed, they can get a ticket raised if they can't get the inclusive extras added for you.

Debbie 🙂