topic Re: Inclusive extras in Offers & Add-ons

Inclusive extras

Gozzy87 — Thu, 28 Nov 2024 13:47:31 GMT

I just upgraded to the full works iPhone sim only contract. This should include inclusive extras like Apple one but on the app under mobile add ons it’s saying I have 0 inclusive extras. I’ve not received any texts from EE about activating any extras. It’s been over 24 hours since I ordered the sim. Do I need to wait or has something gone wrong?

Re: Inclusive extras

Daveoc64 — Thu, 28 Nov 2024 14:48:09 GMT

This is similar to my post:

https://community.ee.co.uk/t5/Offers-Add-ons/Full-Works-SIM-No-Inclusive-Extras-available/td-p/1479132

I have the regular (non-Apple) Full Works SIM Only plan.

According to support, there is a known technical issue causing the app/web site to show 0 inclusive extras available.

Re: Inclusive extras

Jak92 — Thu, 28 Nov 2024 15:52:33 GMT

Upgraded my sim on the free early upgrade as there was half price for 12 months on unlimited full works. It's all upgraded however it's removed my previous inclusive extra (TNT) and isn't letting me re add it or anything for that matter. Does it just take few hours to update on system before I can choose to re add it on new sim upgrade or is it known issue? Cheers!

Re: Inclusive extras

Jak92 — Thu, 28 Nov 2024 15:53:55 GMT

Ahh I've just posted regarding upgrading to full works plan none apple one. Guessing it's a known issue showing 0/0 inclusive extras for me too after removing my TNT sports from my old plan

Re: Inclusive extras

Jak92 — Thu, 28 Nov 2024 16:30:14 GMT

Looking at couple of others seems to be an issue then 😩