topic Re: TNT sports and Discovery + account removed without permission in Offers & Add-ons

TNT sports and Discovery + account removed without permission

TonyWei — Mon, 25 Nov 2024 18:46:32 GMT

I received a text message from EE saying that my subscription to TNT sports had been removed by mistake and would be reinstated as it was an error on their behalf. I am awaiting another message from them when this is completed, that was over a week ago and I am still waiting??

Re: TNT sports and Discovery + account removed without permission

Lesley_W — Tue, 26 Nov 2024 09:42:14 GMT

Hi @TonyWei

Thanks for coming to the community.

I'm sorry to hear this has happened, if you check on your online account, is it still not showing in your mobile add-ons?

Lesley

Re: TNT sports and Discovery + account removed without permission

at46 — Tue, 26 Nov 2024 20:41:18 GMT

I’m having that same issue. It’s absolutely showing as an add on. Major fault by EE. I got this text:

“Hi from EE. Yesterday, we've noticed that your TNT Sports from discovery+ inclusive Extra has been removed in error. Don't worry, we're correcting this by adding TNT Sports again and you'll receive another notification once this has been reapplied with a link to reactivate. We're very sorry for any inconvenience caused.”

I added the add on again. No change.

Re: TNT sports and Discovery + account removed without permission

TonyWei — Wed, 27 Nov 2024 05:15:08 GMT

Yes, it was still showing as an add on, but inaccessible? I had to call 150 and go through the rigmarole of being pushed from pillar to post to get the answer I requested? I spoke to a very helpful colleague on tech support, who informed me that over 30'000 customers had all had the same issue. Apparently I should have been sent a new link immediately after the first message to reinstate the add on, this was not forthcoming. I think this whole debacle shines a very poor light on the company that is apparently the UK's best mobile provider for 11 years running🤔🙄

Re: TNT sports and Discovery + account removed without permission

Katie_B — Wed, 27 Nov 2024 08:15:53 GMT

Hello @at46.

If you are still unable to access TNT Sports since receiving the text from us, I'd recommend getting back in touch so this can be looked into further.

Katie

Re: TNT sports and Discovery + account removed without permission

Katie_B — Wed, 27 Nov 2024 08:16:32 GMT

Hi @TonyWei.

Thanks for coming back here.

Was a link sent by the agent you spoke with on the phone or are you still waiting for this?

Katie

Re: TNT sports and Discovery + account removed without permission

TonyWei — Wed, 27 Nov 2024 18:49:38 GMT

Yes, the link was sent this time

Thanks Katie.

Re: TNT sports and Discovery + account removed without permission

Gale70 — Wed, 27 Nov 2024 19:53:27 GMT

Mine is not working either when will this be reinstated

Re: TNT sports and Discovery + account removed without permission

Gale70 — Wed, 27 Nov 2024 19:54:59 GMT

When will tnt sports be reinstated to my package

Re: TNT sports and Discovery + account removed without permission

Vintagechic — Wed, 27 Nov 2024 20:46:41 GMT

I have the same issue, it was removed without permission and then i had another text to say it was put back on and it is showing as active on my app but discovery plus tells me i need to upgrade my pass

Re: TNT sports and Discovery + account removed without permission

Katie_B — Thu, 28 Nov 2024 08:26:31 GMT

That's great to hear @TonyWei.

Thanks for coming back and keeping me updated.

Katie

Re: TNT sports and Discovery + account removed without permission

Katie_B — Thu, 28 Nov 2024 08:27:34 GMT

Hi @Gale70 and @Vintagechic.

Welcome to the community.

If you are still unable to access this please follow the guidance above.

Our customer care team will be happy to help.

Katie

Re: TNT sports and Discovery + account removed without permission

Gale70 — Tue, 25 Mar 2025 11:27:21 GMT

Hi my tv keeps buffering never had so many problems thinking of returning back to sky tv /broadband and cancelling EE