topic Re: Full Works Plan in Offers & Add-ons

Full Works Plan

lasty12 — Tue, 26 Nov 2024 13:36:42 GMT

Hi all,

Looking to take advantage of the Black Friday deals and want to upgrade my plan to the Full Works plan. The blurb says:

"Our fastest speed and incredible extras. Enjoy ultra HD video and 4K gaming. Gift data to family, get unlimited watch data nd a VIP connection when the network is busy. No-charge roaming in the EU and beyond. Choose an extra like Netflix, TNT Sports, an Xbox Pass or Google One AI Premium. Uncapped speed".

It makes it out to be that the EU charging is free, but the pre-contract says that you'll be charged £2.47 per day. There's also no ability in the checkout to select TNT Sports as your option.

Can I confirm with this plan that EU Roaming is included and TNT is available to choose once purchased?

Re: Full Works Plan

Chris_B — Tue, 26 Nov 2024 13:51:28 GMT

@lasty12 Yes roaming is included. You’re just reading what is displayed for all contracts that don’t have roaming included. EE don’t have separate pre contract blurb it’s all the same
Do worry about that. And TNT should be available you just might need to select this once you have it.

Re: Full Works Plan

lasty12 — Wed, 27 Nov 2024 09:02:41 GMT

So I ended up upgrading and the EU Roaming is included, however TNT Sports was immediately removed and there is no option have any 'Inclusive Extras' as part of this package.

Re: Full Works Plan

Linzi_H — Wed, 27 Nov 2024 09:50:58 GMT

Hi @lasty12

It's fab to hear you've upgraded with us!

If you've chosen a new plan with Inclusive Extras, can you not see an option to add these through the EE app or your main online account?

What happens if you text PICK to 150?

Linzi

Re: Full Works Plan

Chelsea130 — Wed, 27 Nov 2024 10:01:45 GMT

Agreed, it's not clear at all. I am in the process of deciding to upgrade, I use iPhone and want the Netflix add-on. The website confuses this by offering an iPhone specific tariff, but not making it mandatory either. I also can't seem to choose my add-on during the upgrade, but trying as new customer then you can.

Re: Full Works Plan

lasty12 — Wed, 27 Nov 2024 10:47:10 GMT

Hi Linzi

When I text PICK it says:

"Looks like you're not on one of our Smart Plans, so you won't be able to access our Inclusive Extra. To find out more about EE Smart Plans, visit ee.co.uk"

😕

Re: Full Works Plan

lasty12 — Wed, 27 Nov 2024 10:47:37 GMT

Might be worth doing it in store!

Re: Full Works Plan

Linzi_H — Wed, 27 Nov 2024 10:52:02 GMT

Thanks for letting me know @lasty12

If you give our team a call they'll be able to double check the offer you've chosen and let you know exactly what's included.

Linzi

Re: Full Works Plan

kevdyas85 — Thu, 28 Nov 2024 05:40:41 GMT

I have the same problem @Linzi_H

It seems the Black Friday deals aren't giving the Inclusive Extras that are advertised as being included as part of the Full Works/All Rounder plans. I've just upgraded my plan and it is telling me I don't get an inclusive extra.

@Chelsea130 I use iPhone but don't pick the iPhone versions of the plans because they only offer Apple Add-ons (which is fine if you're wanting one of those) but the non-iPhone versions offer more.

Re: Full Works Plan

markyh76 — Thu, 28 Nov 2024 07:51:33 GMT

I have this problem too, just upgraded to the Full Works plan with the Black Friday offer and I don’t have any inclusive extras.

Apparently I’m not on one of the Smart Plans! I hope they get this sorted out soon.

Re: Full Works Plan

Chelsea130 — Thu, 28 Nov 2024 08:37:09 GMT

@kevdyas85 Thanks for confirming the iPhone situation, they should just make it clear you can pick either! As it stands it causes a concern over compatibility. The added Netflix is a good deal.

@markyh76 @kevdyas85 seems ridiculous upgrading customers are being excluded from this, which shouldn't be the case! The EE store is so glitchy, as is the app. After researching all this, I am glad I haven't upgraded yet and may well leave unless its's sorted.

Re: Full Works Plan

kevdyas85 — Thu, 28 Nov 2024 08:52:11 GMT

It does read as though the other plan isn't compatible but it definitely is (I've been on it for ages!), the only thing that might happen is that the Visual Voicemail doesn't get switched on but that's easy to fix by sending a message to 150.

Re: Full Works Plan

kevdyas85 — Thu, 28 Nov 2024 12:44:02 GMT

I've telephoned Customer Support, there is an ongoing issue which is awaiting a fix, in the meantime the advisor's Team Leader is loading on my inclusive extra until it is resolved.

Re: Full Works Plan

Chelsea130 — Fri, 29 Nov 2024 08:27:30 GMT

@kevdyas85 another "glitch" hope they get sit sored for you. The tariffs are clearly advertised with these extras, so any significant delay in adding them, you should ask for compensation.

Re: Full Works Plan

markyh76 — Wed, 04 Dec 2024 07:52:34 GMT

Looks like it’s finally been fixed. Managed to get it activated through the EE app this morning!

Re: Full Works Plan

kevdyas85 — Wed, 04 Dec 2024 08:53:03 GMT

The cynic in me says the fault was fixed alongside the launch of the new roaming extras