topic Re: TNT Sports removed without notice in Offers & Add-ons

TNT Sports removed without notice

carloway93 — Wed, 20 Nov 2024 09:23:07 GMT

Did anyone else get a text saying “Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.” ?

I never requested for it to be removed and it comes as a surprise not even halfway into my contract. Is this a mistake on EE’s part? This is my first negative experience with EE.

Re: TNT Sports removed without notice

somethingsometh — Wed, 20 Nov 2024 09:45:00 GMT

Yeah I had a txt this morning and now I can't access TNT sports through the Discovery+ app...

Tried calling and can't even get connected.

Re: TNT Sports removed without notice

darthvaper69 — Wed, 20 Nov 2024 10:52:04 GMT

Yep I've had exactly the same this morning.

Re: TNT Sports removed without notice

shrub2 — Wed, 20 Nov 2024 10:54:00 GMT

Yep, also had the same thing this morning.

Re: TNT Sports removed without notice

somethingsometh — Wed, 20 Nov 2024 11:05:14 GMT

I managed to get through on the phone in the end and spoke to someone. They got it readded, said it was odd, there was an 'end date' on my TNT addon and she didn't know why.

I had to reactivate via a txt I got after the call and it's now working again.

Re: TNT Sports removed without notice

GMO — Wed, 20 Nov 2024 16:37:14 GMT

Yes exactly the same message this morning.

Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.

Re: TNT Sports removed without notice

pog2005 — Wed, 20 Nov 2024 16:54:06 GMT

Same thing happened to me. And when I logged in to check on the app, I'm told that I only have 1 Inclusive Extra with my plan, when previously I had 3!

Re: TNT Sports removed without notice

GMO — Wed, 20 Nov 2024 17:58:32 GMT

Just got it sorted, rang 150 and they called me back within a few minutes. Just had to click through from the text message again and sign into Discovery+ again.

Apparently around 31,000 with similar issues today!!

Re: TNT Sports removed without notice

pog2005 — Wed, 20 Nov 2024 18:09:54 GMT

I haven't called EE, but have since received a text to say that they have applied Discovery+ to my account, and have provided a link to create my account.

However, I'm going to hold back until tomorrow - there must be something with the system, because I'm still being told that I can now only have one inclusive extra...

Re: TNT Sports removed without notice

alan_brockley — Wed, 20 Nov 2024 19:01:15 GMT

Same thing happened to me today. I had TNT Sports as my one extra and had it removed by the EE system.

Re: TNT Sports removed without notice

Morphman1 — Thu, 21 Nov 2024 11:08:29 GMT

Yes, i called Customer Services who said it was a free trial, and I said "no it wasn't"

They tried to get me to resign for £20 pm, when it's only £5 at the moment.

To me it seems this was deliberate to try and get more money off people.

Re: TNT Sports removed without notice

Connor5535 — Sat, 23 Nov 2024 10:48:42 GMT

Yes I got this message the other day. Tried to reactivate my account but just keep getting an error message when putting in the 1 time pin.

Re: TNT Sports removed without notice

Wolfman310 — Sat, 23 Nov 2024 12:59:14 GMT

Same issue.

rather useless as I can’t verify to reinstate it as it says error.

I have called but they can’t fix it so have to wait for tech support.
a lad from Leicester wanting to watch Leicester on tv playing and can’t, jokers. They seemed shocked I may want compensating for the lack of service.

Re: TNT Sports removed without notice

bluesith — Sat, 23 Nov 2024 13:24:58 GMT

Same issue for me .
removed on 20th November, with this message

Hi from EE. We've removed your TNT Sports from discovery+ Inclusive Extra. You can manage your extras in the EE app. Thanks.

I called and was told there is a problem and they would fix and I wouldn’t need to do anything. Then

Later that day ,

Hi from EE. You've added TNT Sports from discovery+. Go to ee.co.uk/TNTsports to activate it. If you're using an Apple iOS device, please switch off WiFi before activating. Thanks.

However when you try to set it up , the pin doesn’t work . . . Then next day

Hi from EE. Yesterday, we've noticed that your TNT Sports from discovery+ inclusive Extra has been removed in error. Don't worry, we're correcting this by adding TNT Sports again and you'll receive another notification once this has been reapplied with a link to reactivate. We're very sorry for any inconvenience caused.

so I’m still unable to watch or connect . I’ve copy and pasted messages and whatnot to help others find the thread .

Anyone got a fix ?

Re: TNT Sports removed without notice

Michael_D — Sun, 24 Nov 2024 15:23:55 GMT

Hi @Connor5535 and @bluesith

If you have received a text to say that the TNT Sports has been added back to your account and you are not able to get it up and running again, I would recommend speaking to our tech guides.

They can bring up your account to make sure that it is set up correctly again and help to get it working. If there is still trouble, they can raise a ticket.

Please keep me posted with how it goes.

Michael

Re: TNT Sports removed without notice

bluesith — Sun, 24 Nov 2024 18:40:03 GMT

It’s like most things with ee . The amount of times the website doesn’t
work with try again later messages .
I tried the tnt again today , and I’m back online . Finally .

Thanks

Re: TNT Sports removed without notice

Smeaty — Tue, 26 Nov 2024 22:05:08 GMT

No, staff affected as well

Re: TNT Sports removed without notice

eeuser169 — Tue, 26 Nov 2024 22:17:58 GMT

I had this happen to me and I still can't activate tnt sports. When I try to activate it asks for a pin but then comes up with a technical error. I tried to check my add ons but that section of the website/app also doesn't seem to be working.

Re: TNT Sports removed without notice

dentos — Tue, 26 Nov 2024 22:22:53 GMT

Got the same issue

Re: TNT Sports removed without notice

Wolfman310 — Tue, 26 Nov 2024 23:32:22 GMT

The way I resolved it was to go on a laptop/desktop and not a mobile device.

make sure to tick the catcha thing and manually type your mobile number and that worked for me.

on any mobile device, whether safari, chrome, private browsing all failed with errors.

hope that helps someone.