topic Re: tnt sports cannot re-activate in Offers & Add-ons

tnt sports cannot re-activate

dentos — Tue, 26 Nov 2024 15:36:44 GMT

For a week now, EE de-activated my TNT sports subscription, and the links to re-activate just dont work. Also when I go into my account the page for add ons is corrupted and does not show any options

Re: tnt sports cannot re-activate

Christopher_G — Tue, 26 Nov 2024 17:36:25 GMT

Hi @dentos

Welcome to the community.

I'm sorry that you're having this problem. If you speak with our Mobile Care team on 150, they'll be able to check everything on our end to make sure that it's set up again.

Chris

Re: tnt sports cannot re-activate

dentos — Tue, 26 Nov 2024 18:23:43 GMT

Hi Chris

had about ten conversations Chris. You need to fix your add-on issues as technical team no use other than sending me activation links that done work.

Re: tnt sports cannot re-activate

eeuser169 — Tue, 26 Nov 2024 22:14:19 GMT

I'm having the exact same issue

Re: tnt sports cannot re-activate

dentos — Tue, 26 Nov 2024 22:21:00 GMT

I have even spoken to tnt, and they are escalating with EE, but it’s clearly an EE problem as I can’t even get into the ‘add ins’ page on my EE account…

shambolic to be honest

Re: tnt sports cannot re-activate

eeuser169 — Fri, 27 Dec 2024 10:51:06 GMT

Any update on this? The problem still persists

Re: tnt sports cannot re-activate

Katie_B — Fri, 27 Dec 2024 14:14:14 GMT

Hi @eeuser169.

If you are still unable to active this, I'd recommend getting back in touch.

Our customer care team who have account access will be able to look into this further/provide you with an update.

Katie

Re: tnt sports cannot re-activate

eeuser169 — Fri, 27 Dec 2024 14:25:25 GMT

I've spoke to live chat twice and technical support 3 times on the phone. They all end up passing me to Discovery Plus customer services despite me telling them not to. D+ can't help as I don't have an active subscription. I don't have an active subscription because your website won't let me activate it