topic Re: Game Pass and Netflix still subscribed after cancelling EE in Offers & Add-ons

Game Pass and Netflix still subscribed after cancelling EE

rakimsv — Mon, 07 Oct 2024 12:00:59 GMT

I cancelled my EE contract at the end of August and had Game Pass and Netflix included as add-ons, but my both accounts are still showing as subscribed and managed by EE. How can I get these properly deactivated?

Re: Game Pass and Netflix still subscribed after cancelling EE

Peter_W — Mon, 07 Oct 2024 14:57:14 GMT

Good afternoon @rakimsv.
Thanks for stopping by the EE Community 😊

When you requested cancellation in August, has your service for this number now fully cancelled / switched to another provider?

Also are the two services you've mentioned still working, or are you unable to renew them?

Peter

Re: Game Pass and Netflix still subscribed after cancelling EE

rakimsv — Mon, 07 Oct 2024 15:49:47 GMT

Yep, number fully switched to new provider on 3rd Sept and I received a final bill credit from EE on 13th Sept.

Netflix and Game Pass are still working and I don't have any option to cancel them - both services say they're managed by EE. Netflix example:

Game Pass:

But my EE account errors out when I follow the flow to manage the subscriptions, presumably because that account is closed:

Re: Game Pass and Netflix still subscribed after cancelling EE

Peter_W — Fri, 18 Oct 2024 12:25:11 GMT

Good afternoon @rakimsv.

I appreciate it's been a little while since we last spoke with you about this, but I just wanted to check back in and see if you were still facing this same issue?
Peter

Re: Game Pass and Netflix still subscribed after cancelling EE

rakimsv — Fri, 18 Oct 2024 16:21:22 GMT

Hi @Peter_W, yes I'm still having the same issue. Netflix and Game Pass are both still active and showing as managed by EE. Thanks.

Re: Game Pass and Netflix still subscribed after cancelling EE

Peter_W — Fri, 18 Oct 2024 17:04:43 GMT

Thanks @rakimsv.

I've sent you over a private message so we can grab a few more details on this.

Peter 😊

Re: Game Pass and Netflix still subscribed after cancelling EE

Raptor2288 — Fri, 15 Nov 2024 19:50:35 GMT

I also have this issue if somebody could get hold of me

Thankyou

Re: Game Pass and Netflix still subscribed after cancelling EE

Alex_H — Sat, 16 Nov 2024 10:19:21 GMT

Hi @Raptor2288,

I'll send you a private message now if you can please take a look when you get a chance to respond.

Alex

Re: Game Pass and Netflix still subscribed after cancelling EE

rakimsv — Mon, 18 Nov 2024 08:39:06 GMT

Mine still hasn't been fixed unfortunately 😬