topic Re: How to change EE perks email in Offers & Add-ons

How to change EE perks email

Nickilomax10 — Fri, 06 Jan 2023 15:02:48 GMT

I’ve had my email changed in work and now can’t get into my EE perks . Does anyone know how you can change it please

Re: How to change EE perks email

Katie_B — Fri, 06 Jan 2023 15:47:59 GMT

Hello @Nickilomax10.

Welcome to the EE Community.

I have sent you a private message to help get this changed.

Katie

Re: How to change EE perks email

KimH4 — Thu, 12 Jan 2023 15:29:31 GMT

Hi Katie,

I have the same issue, my work email has changed and now I can’t access my EE perks.

Re: How to change EE perks email

KimH4 — Thu, 12 Jan 2023 15:35:09 GMT

Hi there,

my NHS has been changed, so I can no longer access my perks account

Re: How to change EE perks email

Katie_B — Thu, 12 Jan 2023 15:40:54 GMT

Hi @KimH4.

I can absolutely help with this.

When you have a moment check your community inbox.

Katie

Re: How to change EE perks email

Aloo6767 — Tue, 28 Mar 2023 18:36:01 GMT

Hi there my nhs work email has also changed making it difficult to reset my perk password as the previous is not being recognised. Would you be able to tell me how to go about rectifying this? Thanks

Re: How to change EE perks email

BrooksC1612 — Tue, 28 Mar 2023 19:17:42 GMT

I am having the same issue and noone from EE is helping.

Re: How to change EE perks email

Katie_B — Wed, 29 Mar 2023 06:43:00 GMT

Hi @Aloo6767 @BrooksC1612.

Thank you both for coming to the community.

I have sent you both a private message.

Speak soon,

Katie 🙂

Re: How to change EE perks email

KristinaReast93 — Thu, 27 Apr 2023 16:06:01 GMT

My email address has changed. Please may I have some assistance with this 🙂

Re: How to change EE perks email

Christopher_G — Thu, 27 Apr 2023 17:02:15 GMT

I've sent you a private message to get some information from you, @KristinaReast93.

Could you have a look and get back to me please?

Thanks

Chris

Re: How to change EE perks email

Mandj — Thu, 27 Jul 2023 10:03:58 GMT

Morning

We have a similar problem our nhs email has changed and we can’t access perks.

Can you help please

mandj

Re: How to change EE perks email

Katie_B — Thu, 27 Jul 2023 10:28:07 GMT

Hello @Mandj.

Welcome to the community.

Have you have you been given a new email? Have you tried using your old email for logging in?

Speak soon,

Katie

Re: How to change EE perks email

Mandj — Thu, 27 Jul 2023 13:42:52 GMT

Hi Katie

We have a new email now

We can’t remember the password and can’t use reset as it goes to the old email.

Can you help

Mandj

Re: How to change EE perks email

Katie_B — Thu, 27 Jul 2023 14:19:32 GMT

Thanks for confirming @Mandj.

I have sent you a private message with more details.

Katie

Re: How to change EE perks email

TD49 — Wed, 16 Aug 2023 16:28:16 GMT

Hello. I’m having a similar issue. I set up my partner’s work email address but I accidentally put my personal detail instead of his. Is there a way we can change this so it’s all set up in his name and not mine? @Katie_B @Christopher_G

Re: How to change EE perks email

Christopher_G — Wed, 16 Aug 2023 17:54:43 GMT

Hi and welcome to the community, @TD49

I've sent you a private message to get some information from you.

Chris

Re: How to change EE perks email

TD49 — Fri, 18 Aug 2023 18:59:46 GMT

This is still unresolved & im not getting any private replies from @Christopher_G @Katie_B

Re: How to change EE perks email

TD49 — Fri, 18 Aug 2023 19:00:33 GMT

This is still unresolved & im not getting any private replies from @Christopher_G @Katie_B

Re: How to change EE perks email

James_B — Sat, 19 Aug 2023 07:50:34 GMT

I've sent you a PM @TD49

James

Re: How to change EE perks email

Eastwood85 — Fri, 08 Sep 2023 05:56:55 GMT

Hi, I’m having a similar issue it asked me to revalidate the account but it’s to an old email the nhs is no longer using. It’s sent a link to reset to my old email and I can’t access this. How can I rectify this?