topic Re: Update ee perk email address in Offers & Add-ons

Update ee perk email address

Rellis1 — Sun, 10 Nov 2024 10:42:49 GMT

How do I update my email address for my ee perk account? My email address is set to the previous hospital trust I used to work at and so I no longer have access to this account. I am therefore unable to complete the forgotten password link to login.

Re: Update ee perk email address

Northerner — Sun, 10 Nov 2024 11:01:05 GMT

Hi @Rellis1

I think you might need to register again under your new work email rather than change the old one.

Thanks

Re: Update ee perk email address

Peter_W — Sun, 10 Nov 2024 14:45:25 GMT

Hey there @Rellis1, welcome to the EE Community 😊

If you have a new company email address, you can absolutely re-register with this like @Northerner recommended.
Alternatively, if you only have a personal email address now, you can use this and then provide a photo/scan of your work ID badge to verify too.

Peter

Re: Update ee perk email address

Rellis1 — Sun, 10 Nov 2024 17:38:59 GMT

Thank you for your reply. I have tried to do that but i think because I have to put in my phone number that it links it back to my old account so won’t let me reregister. How do I get round this?

Re: Update ee perk email address

Michael_D — Mon, 11 Nov 2024 08:59:55 GMT

Hi @Rellis1

If it isn't letting you register again yet, we'll need to try to get the old account removed. I've sent you a private message to take some details to help with this.

Michael