topic Re: Roaming Abroad in Offers & Add-ons

Roaming Abroad

LukeAnd — Thu, 07 Nov 2024 08:59:02 GMT

Hi,

I purchased the Roaming Abroad add-on from 21st October 2024 and travelled to New Zealand on 22nd. I was told by EE on the phone that's all I needed to do, and I was not told there was any other setup necessary.

I've been using my full data allowance on the assumption that this is covered by the Roaming Abroad add-on.

Can someone please confirm that my data roaming has not been incurring an additional cost?

Re: Roaming Abroad

Northerner — Thu, 07 Nov 2024 09:02:28 GMT

Hi @LukeAnd

You'll need to look in your app or on EE web portal. Alternatively speak to EE CS on 150.

There is no customer account access on these forums.

Thanks

Re: Roaming Abroad

LukeAnd — Thu, 07 Nov 2024 09:06:31 GMT

Hi Northener,

The EE web portal is saying there's an error in accessing my 'Add-Ons' so won't let me see the screen.....

And I'm worried about the cost of phoning 150 from here in New Zealand.

Re: Roaming Abroad

Katie_B — Thu, 07 Nov 2024 11:07:05 GMT

Hi @LukeAnd.

Thanks for getting back to us.

Do you have access to the EE app?

Katie

Re: Roaming Abroad

bristolian — Thu, 07 Nov 2024 11:16:54 GMT

Try texting BALANCE to 150 as an alternative. This is free.

Re: Roaming Abroad

XRaySpeX — Thu, 07 Nov 2024 11:59:30 GMT

@LukeAnd : You wouldn't be able to use any of your data allowance in NZ if the Roam Abroad Pass wan't operating properly.

Had you activated roaming on your EE a/c before you left UK by texting ROAMING to 150?

Re: Roaming Abroad

LukeAnd — Wed, 13 Nov 2024 00:46:13 GMT

Yes, but it's not working when I try to log on. Keep getting error messages when I try to access Add-Ons or a detailed breakdown of my bill.

Re: Roaming Abroad

LukeAnd — Wed, 13 Nov 2024 00:47:05 GMT

Yes - this was a good call, thank you. My balance is 0, so presumably this means I'm not incurring any unexpected costs from my roaming!

Re: Roaming Abroad

LukeAnd — Wed, 13 Nov 2024 00:49:17 GMT

That said, I'm fairly confident, now, that I'm not being charged anything unexpected as I've got a £5 cap on spending over my monthly fee - and I would certainly have exceeded this with the amount of data roaming I've been doing.

Thanks for your replies, everyone.