topic Re: Perks Password Reset in Offers & Add-ons

Perks Password Reset

claire_09x — Thu, 31 Oct 2024 22:57:13 GMT

Hello, I have requested a password reset for perks but I haven’t received an email. It’s not in my junk either.

Thanks

Re: Perks Password Reset

Leanne_T — Fri, 01 Nov 2024 10:21:11 GMT

Morning @claire_09x

Thanks for coming to the community.

How long ago did you request the password reset email?

Just to check, are you using the same email address you registered with for EE Perks?

Speak soon 🙂

Leanne.

Re: Perks Password Reset

claire_09x — Fri, 01 Nov 2024 17:07:03 GMT

Hi Leanne,

I requested it last night. I’ve requested it twice. I requested it via my personal email address.
I did this before and it was fine.

Thanks

Sent from my iPhone

Re: Perks Password Reset

Leanne_T — Sat, 02 Nov 2024 08:28:37 GMT

Hi @claire_09x

Is this is email address you have registered for the account or did you originally register with the work email?

If you used a work email, do you still have access to this email account?

Leanne 🙂