topic Re: Upgrade option more expensive when in basket in Offers & Add-ons

Upgrade option more expensive when in basket

Buztafen — Wed, 06 Mar 2024 13:10:01 GMT

Hey all,

Anyone else had an issue where an upgrade deal is more expensive than quoted when clicking through and adding to basket?

Currently i'm being showed a deal for an iPhone 15 (128gb) with 125gb of data for £38.10 a month. However when clicking the 'View this deal' button, it immediately jumps up to almost £60 and I cant see any options for discount etc.

Very misleading, especially when it the phrase 'Our best deals are only available online' is plastered everywhere.

Re: Upgrade option more expensive when in basket

Christopher_G — Wed, 06 Mar 2024 15:57:04 GMT

Hi @Buztafen

Welcome to the community. We'll take a look into this.

Could you post an image of the next screen please, blanking out any sensitive information?

Chris

Re: Upgrade option more expensive when in basket

Buztafen — Thu, 07 Mar 2024 17:35:17 GMT

Hi Chris,

Of course, here's an image of the next screen when clicking 'View this deal'.

Re: Upgrade option more expensive when in basket

Buztafen — Thu, 07 Mar 2024 17:46:19 GMT

This is the price when a 128gb iPhone 15 is selected...

Re: Upgrade option more expensive when in basket

Leanne_T — Fri, 08 Mar 2024 08:09:58 GMT

Thanks for coming back to us @Buztafen

I would suggest giving us a call on 150, to get the offer looked into and discuss your options 🙂

Leanne.

Re: Upgrade option more expensive when in basket

Hel18 — Wed, 30 Oct 2024 17:13:07 GMT

Having the same issue, price is £42 on upgrade screen in basket £62. I can’t workout why it’s the exact same details

Re: Upgrade option more expensive when in basket

joeu1998 — Sat, 16 Nov 2024 00:03:07 GMT

I am also seeing this, almost identical image to OP. "Picked for you, based on your current device and usage.
You can upgrade for free today: iPhone 16 Pro with unlimited data, £45.09 monthly (was £65.09) - View this deal"

Yet the monthly price when clicking through is £65.09 (for the longer period of 36 months, too!) and there is no way that I can see to get the monthly payment down to the advertised £45.09.

Is this reduced price only possible if I "trade in" my iPhone 15 Pro Max, which was NOT purchased via EE on a contract, but was paid for in full from Apple direct?

Or, is this discounted price only achievable after factoring in the "£20/month discount when you switch broadband from BT to EE", where the same 900mbps plan which costs me £35/mo with BT would be more expensive with EE, at £45/mo?

If so, I would go as far as saying this marketing from EE should be reported as false advertising. It is exceptionally misleading and frustrating to the end user.

Re: Upgrade option more expensive when in basket

Rach_H — Sat, 16 Nov 2024 16:00:20 GMT

Hi @joeu1998

Welcome to the Community!

We want to make sure you're able to get the very best offer when you upgrade, so I'd recommend giving our team a call, and they can check why this is happening.

Rach