topic Re: EE app not activating Apple TV offer in Offers & Add-ons

EE app not activating Apple TV offer

BeckieBDE — Mon, 28 Oct 2024 18:49:32 GMT

I’m trying to activate the offer via the app and keep receiving an error message to try again later.
I’ve not received any other link etc so does anyone know how I can get it sorted please?

Thank You

Re: EE app not activating Apple TV offer

Leanne_T — Tue, 29 Oct 2024 09:47:23 GMT

Hi there @BeckieBDE

Thanks for coming back to the community 🙂

Just to check, do you have the Apple TV+ add-on showing in your EE app?

Have you received a link from us to activate Apple TV+?

Speak soon 🙂

Leanne.

Re: EE app not activating Apple TV offer

BeckieBDE — Wed, 30 Oct 2024 09:38:09 GMT

Hi Leanne.
Thank you for your message. It was mega busy yday so sorry for delay in getting back to you.
Yes the 6 month offer is showing on my EE app. It says click here to activate and then there’s an error try again later.
I haven’t received a link from you guys.
Thanks for your help 😊

Re: EE app not activating Apple TV offer

Katie_B — Wed, 30 Oct 2024 09:42:49 GMT

Hi @BeckieBDE.

Thanks so much for getting back to us.

Do you have other lines on your EE account that link could have possibly been sent to?

Katie

Re: EE app not activating Apple TV offer

BeckieBDE — Wed, 30 Oct 2024 09:50:27 GMT

Hi Katie.
Sorry it’s a slow morning lol and I’m not entirely sure what you mean.
I have rechecked all my EE emails and none mention Apple TV. There’s a link to activate my Netflix and Discovery+ accounts. But that’s it.
Sorry 😬

Re: EE app not activating Apple TV offer

Katie_B — Wed, 30 Oct 2024 09:54:42 GMT

Sorry for not being more clear @BeckieBDE.

Do you have any other mobile numbers on your EE account?

If you have checked and you are unable to see the link, please give us a call so our team can get this over to you.

Katie