topic Re: Minute one case and screen protector in Offers & Add-ons

Minute one case and screen protector

James586 — Mon, 28 Oct 2024 10:53:15 GMT

Hi. I received my new phone yesterday but the package did not include my minute one case and screen protector. Are these usually sent out seperate?

Re: Minute one case and screen protector

Alex_H — Mon, 28 Oct 2024 14:33:10 GMT

Hi @James586,

Welcome to the EE Community

Glad to hear you have your new phone. The Minute One bundle is sent separate from the phone and should arrive within max of 5 working days. If you don't receive it in that time please contact us on 150 or via the Message Us option in app and one of our guides will be able to help check on the order for you.

Alex

Re: Minute one case and screen protector

Ste002 — Mon, 17 Feb 2025 00:42:08 GMT

Hi I've been sent a free case and screen protection voucher I was just wondering how to claim for the s25 ultra as I can't seem to find them in the store

I mean I've found the items but when I put the voucher code in it only knocks £10 off and expects me to pay £14.99 if that's the discount why say its free?

Re: Minute one case and screen protector

Rach_H — Mon, 17 Feb 2025 12:54:51 GMT

Hi @Ste002,

Welcome to the Community!

These may take a few days to show in the store, due to just having been released, but you should see them soon.

Rach

Re: Minute one case and screen protector

Pembrokelass59 — Mon, 15 Sep 2025 17:26:13 GMT

I upgraded recently and received my phone about 5 days later by royal mail.

Re: Minute one case and screen protector

Pembrokelass59 — Mon, 15 Sep 2025 17:28:00 GMT

Sorry forgot to say my phone came 1st then my minute one pack.