topic Re: Text from EE for free 6 month Apple Trial in Offers & Add-ons

Text from EE for free 6 month Apple Trial

Royalowl48 — Sat, 26 Oct 2024 11:29:24 GMT

The link I have been sent for free 6 month Apple Trial, does not work, the link was sent yesterday 25/10/24. Anybody have this issue or know how to resolve it please?

Re: Text from EE for free 6 month Apple Trial

Northerner — Sat, 26 Oct 2024 12:33:10 GMT

Hi @Royalowl48

Please read here:

https://ee.co.uk/help/mobile/extras-and-add-ons/add-ons/get-free-apple-tv-plus

Thanks

Re: Text from EE for free 6 month Apple Trial

Royalowl48 — Sat, 26 Oct 2024 16:02:23 GMT

Thanks for this. Finally got the link to work but it turns out it was a very misleading and generic text from EE. It didn't state that the trial only works on an Apple device. I have a Samsung TV and phone so in effect there is no free trial whatsoever. Not very impressed to be honest, after spending an hour trying to get the App to work.

Re: Text from EE for free 6 month Apple Trial

Lesley_W — Sun, 27 Oct 2024 10:13:57 GMT

Hi @Royalowl48

Welcome to our community.

I'm sorry you couldn't get this working, was this the Apple TV+ trial? This should be compatible if you have the app to log in. Did you speak to a guide when setting this up?

Lesley

Re: Text from EE for free 6 month Apple Trial

Royalowl48 — Sun, 27 Oct 2024 11:51:55 GMT

On the rewards section the offer is there, but it says it is only available on apple devices. My phone is Samsung and my TV is Samsung so it looks like I can't access the offer unless I have an Apple phone, Ipad or TV. I wanted to use the offer on my Samsung TV.

Am I misunderstanding what it says?

Re: Text from EE for free 6 month Apple Trial

Linzi_H — Sun, 27 Oct 2024 15:21:35 GMT

Hi @Royalowl48

Following on from the advice above, @Northerner has shared a really handy link and this shows compatible devices. Do you want to have a look through the steps to get this and make sure you have a compatible TV?

As @Lesley_W has suggested, as long as you can get access to the app this should should work for you.

If you want any further support though, please contact us and one of our Guides will be more than happy to double check everything with you.

Linzi

Re: Text from EE for free 6 month Apple Trial

Royalowl48 — Sun, 27 Oct 2024 18:18:51 GMT

Thank you to everybody on here who took the time and effort to offer your advice and knowledge. I have got the free Apple trial to work on my TV and I am now a very happy bunny. Thanks again.

Re: Text from EE for free 6 month Apple Trial

EAB25 — Sun, 27 Oct 2024 20:45:13 GMT

The link shared above explicitly says "Requires a compatible mobile device using the iOS or Android operating systems or another compatible device", but as you've found out this offer only works on Apple devices.

Which is of no use to me either.

Re: Text from EE for free 6 month Apple Trial

Royalowl48 — Sun, 27 Oct 2024 20:59:00 GMT

Mine has worked from my Samsung phone and on my Samsung TV, ignore the apple devices part, it's not correct or at least it wasn't for me.

Re: Text from EE for free 6 month Apple Trial

EAB25 — Sun, 27 Oct 2024 21:20:08 GMT

Good to hear, and worth a try.

Although my EE is very clear that it won't...

Re: Text from EE for free 6 month Apple Trial

Royalowl48 — Mon, 28 Oct 2024 08:14:37 GMT

Honestly it works. All I have is a Samsung Phone and Samsung TV. I added the Apple App on my TV, clicked on the Get this add-on button that you highlighted above and it worked. The Apple trial now works on my phone and on my TV.

Give it a try and ignore the very misleading 'Available for Apple devices only'.