topic Re: Xbox game pass add on in Offers & Add-ons

Xbox game pass add on

Keaves — Sun, 27 Oct 2024 13:26:13 GMT

Hi, I signed up for this add one a couple of weeks ago and have just gotten around to trying to activate it. Unfortunately, the text message I received that supposedly links to how to activate it is a garbled mess of a link that goes nowhere. Searching the site doesn't seem to be helpful (seriously ee, for a comms company, your website is PAINFUL to navigate). Any suggestions on how to sort it out?

Thanks in advance

Re: Xbox game pass add on

XRaySpeX — Sun, 27 Oct 2024 13:27:32 GMT

What is the link?

Re: Xbox game pass add on

Michael_D — Sun, 27 Oct 2024 15:43:00 GMT

Hi @Keaves

Welcome to the community.

Were you adding the Game Pass add-on to your mobile plan?

If it was, can you try to go to the Xbox validation page and follow the steps to activate it.

Let me know how you get on.

Michael

Re: Xbox game pass add on

Keaves — Sun, 27 Oct 2024 20:57:23 GMT

This is what I received, it comes up as unable to reach site.

Re: Xbox game pass add on

Keaves — Sun, 27 Oct 2024 20:59:52 GMT

Hi Michael, it was through an inclusive add. I've gone through the steps and it seems to have activated but no option to add to my existing gamertag on the Xbox site, only to make a new one, which I'd rather not. Any idea how to resolve that or do I need to take it up with Microsoft?

Thanks

Re: Xbox game pass add on

XRaySpeX — Sun, 27 Oct 2024 21:43:51 GMT

The initial "€" should read 'e'.

Re: Xbox game pass add on

Keaves — Sun, 27 Oct 2024 21:51:47 GMT

Tried that, still not the right link unfortunately

Re: Xbox game pass add on

Alex_H — Mon, 28 Oct 2024 13:19:43 GMT

@Keaves Just to clarify the link @Michael_D provided, ee.co.uk/xbox is the correct activation link I am sorry for the issue with the text you got.

Once you go there and enter your number, confirm the PIN and hit the Activate button under the Xbox game pass it will then take you to a Microsoft login button.

Once here you would just login to the Microsoft account you use for the gamertag you want to use and then it will take you to the Services and subscriptions tab of your Microsoft account to confirm the 1 month rolling subscription.

You should then be able to login with your Microsoft account and have access to the Xbox Game Pass Ultimate. You should not need to add it to your existing gamertag separately as it will just go off the Microsoft account you login to after hitting activate.

Alex

Re: Xbox game pass add on

Keaves — Mon, 28 Oct 2024 13:26:48 GMT

Awesome, thanks so much for your help!

Re: Xbox game pass add on

Dudesup — Wed, 30 Oct 2024 10:21:56 GMT

Hi Alex,
I'm having an issue where when I go to this link I am asked for my EE number, which I enter, then it doesn't take me to the page where I enter my pin that I received via text. is it possible to get the link for specifically the part where you enter the pin?

Edit: I waited 10 mins for it to allow me to resend the code and it worked

Re: Xbox game pass add on

Alex_H — Wed, 30 Oct 2024 12:35:53 GMT

Hi @Dudesup,

Glad to hear you got it sorted, thanks for editing to provide an update of how it was resolved. Hope the Game pass is all activated for you now.

Alex